Angiliyah Wilson
Millbrook
Summary
Dynamic sales and customer service professional with a proven track record at Lifeline Screening, adept at enhancing client satisfaction and expanding customer bases. Skilled in customer relationship building and sales strategy development, achieving significant sales revenue growth. Excels in high-stress situations, demonstrating exceptional interpersonal communication and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Sales Representative
Lifeline Screening
03.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Inbound and Outbound calling
- Educated customers on special pricing opportunities and company offerings
Customer Service Representative
Sykes
09.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
Education
High School Diploma -
Stanhope Elmore High School
Millbrook AL05-2022
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Data recording
- Organization Skills
- Training & Development Skills
- Product and service knowledge
- Credit Card processing
- Complex Problem-solving
- Sales expertise
- Sales strategy development
- Microsoft Expertise
Timeline
Sales Representative
Lifeline Screening
03.2023 - Current
Customer Service Representative
Sykes
09.2022 - 02.2023
High School Diploma -
Stanhope Elmore High School
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