Anglia Sagely
Gainesboro,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Waitress
Bull and Thistle
08.2019 - 03.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Retail Associate
Dollar General
12.2015 - 07.2016
- Performed cash, card, and check transactions to complete customer purchases.
- Gained extensive knowledge in data entry, analysis and reporting.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Managed overall operation of wholesale and retail counter for productive counter operations.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
Information Manager
Air Force Technical Applications Center
08.2008 - 11.2015
- Developed efficient filing system to retrieve records quickly.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Provided excellent customer care by responding to inquiries and requests for information.
Information Manager
United States Air Force
05.2010 - 11.2010
- Created organized filing system to manage department documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Information Manager
Lajes Air Force Base
06.2005 - 08.2008
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Information Manager
United States Air Force
07.2002 - 06.2005
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created, prepared, and delivered reports to various departments.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled office meetings and client appointments for staff teams.
Certified Nursing Assistant
NHC Health Care
10.2000 - 01.2002
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Bartender
Chili's
10.2001 - 12.2001
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Home Health Certified Nursing Aide
Cookeville Homehealth
09.2000 - 09.2001
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
Cookeville Regional Medical Center
09.1998 - 08.2000
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Aide
Mabry Healthcare
09.1995 - 07.1998
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted nurses by taking patient blood pressure, measuring heartbeat and recording vital signs in physical examinations.
- Performed basic standardized procedures by applying hot and cold packs, applying dressings and checking vitals.
Education
No Degree - Psychology
American Military University
Charleston, WV06-2025
Bachelor of Arts - Psychology
Columbia College
Columbia, MO06-2025
Associate of Science - Social Science And Education
Volunteer State Community College
Gallatin, TN08-2017
Skills
- Insurance Verification
- Payment collection and processing
- Computer Skills
- Appointment Scheduling
- Records Management
- Medical Records Maintenance
- Office Administration
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Waitress
Bull and Thistle
08.2019 - 03.2020
Retail Associate
Dollar General
12.2015 - 07.2016
Information Manager
United States Air Force
05.2010 - 11.2010
Information Manager
Air Force Technical Applications Center
08.2008 - 11.2015
Information Manager
Lajes Air Force Base
06.2005 - 08.2008
Information Manager
United States Air Force
07.2002 - 06.2005
Bartender
Chili's
10.2001 - 12.2001
Certified Nursing Assistant
NHC Health Care
10.2000 - 01.2002
Home Health Certified Nursing Aide
Cookeville Homehealth
09.2000 - 09.2001
Certified Nursing Assistant
Cookeville Regional Medical Center
09.1998 - 08.2000
Certified Nursing Aide
Mabry Healthcare
09.1995 - 07.1998
- CMAA - Certified Medical Administrative Assistant
No Degree - Psychology
American Military University
Bachelor of Arts - Psychology
Columbia College
Associate of Science - Social Science And Education
Volunteer State Community College
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