Angus Brown
Richmond, VA,VA
Summary
Experienced with front desk management in multiple settings, including guest check-ins, reservations, food service, and administrative support. Utilizes effective communication and organizational skills to enhance guest satisfaction. Track record of maintaining professional and welcoming front desk environment, team player, and versatile customer service skills.
Overview
5
5
years of professional experience
Work History
Front Desk Associate / Pizza Chef
Mary Baldwin University Hunt Dining Hall
Staunton, VA
08.2025 - Current
- Greeting diners, managing the front desk, swiping student cards upon entry to the dining hall.
- Closing duties include sweeping and cleaning all rooms in the dining hall, restocking drink machines and refilling ice in soda fountains, and garbage management.
Front Desk Associate / Playtimer
Pet Paradise Richmond Airport
Henrico, VA
06.2025 - 08.2025
- Answered phone calls, checked onboarding pets into daycare programs.
- Managed incoming reservations, accurately documented pet information, medication, feeding instructions, and provided customer service.
- Supervised the boarded dogs outside for designated play and socializing time.
Barista
Mary Baldwin University Café
Staunton, VA
03.2025 - 04.2025
- Prepared and served smoothies, coffees, frappuccinos, fruit bowls, and ice cream to students and staff.
- Assisted in organizing and replenishing stock and inventory, communicated inventory counts to supervisors to ensure availability in our catalog.
- Scrubbed and cleaned surfaces, kitchen equipment, and floors upon completion of my shift.
Cashier
Anthony's On the Hill
Richmond, VA
05.2022 - 08.2023
- Delivered friendly, attentive service to customers, taking and processing orders at the counter and over the phone, answering questions about menu items, and ensuring a positive dining experience.
- Managed order accuracy and timing, coordinating with the kitchen to ensure prompt preparation and delivery of customer orders for both dine-in and take-out.
- Handled cash, credit, and digital payment transactions accurately, balancing the cash register at the end of each shift to ensure financial accuracy.
Cashier
Lynnhaven School Store
Richmond, VA
08.2021 - 05.2023
- Assisted students, faculty, and staff with purchases, providing a welcoming and helpful shopping experience, answering questions, and managing customer needs efficiently.
- Regularly checked and replenished stock on shelves, assisted in inventory counts, and communicated stock levels to supervisors to ensure availability of popular items.
- Managed cash, credit card, and school-based payment methods accurately, balancing the register at the end of each shift to ensure financial accuracy.
Education
Bachelor of Arts - Marketing and Communications, Minor in Art
Mary Baldwin University
Staunton, VA05-2027
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Lynnhaven School
Richmond, VA05-2023
Skills
- Guest relations
- Front office support
- Hospitality services
- Customer service
Timeline
Front Desk Associate / Pizza Chef
Mary Baldwin University Hunt Dining Hall
08.2025 - Current
Front Desk Associate / Playtimer
Pet Paradise Richmond Airport
06.2025 - 08.2025
Barista
Mary Baldwin University Café
03.2025 - 04.2025
Cashier
Anthony's On the Hill
05.2022 - 08.2023
Cashier
Lynnhaven School Store
08.2021 - 05.2023
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Lynnhaven School
Bachelor of Arts - Marketing and Communications, Minor in Art
Mary Baldwin University
Dean's List Honors Member
Dean's List Honors earned in each semester of enrollment at Mary Baldwin University