Welcoming Hospitality Professional skilled in creating positive guest experiences while managing diverse business needs. Balanced understanding of server loads, kitchen output, and customer preferences enhanced overall service efficiency. Maintained productivity and composure in high-pressure environments.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Hostess/Cashier/Waitress
United Chinese Restaurant and Sushi
Denver
04.2024 - Current
Greeted and welcomed guests, managed seating arrangements to optimize flow, and maintained organized waitlist for efficient service.
Assisted servers by delivering food and beverages promptly, clearing tables, and ensuring attentive service to enhance guest experience.
Operated point-of-sale (POS) system, processing cash and credit card transactions with accuracy to ensure smooth transactions.
Prepared and packaged takeout (to-go) orders, ensuring accuracy, quality, and timely completion.
Prepared food ingredients, including washing and
Barista/Cashier/Server/Waitress Trainer
Now Pho
Denver
10.2023 - 08.2026
Managed cash register operations and processed customer transactions efficiently.
Prepared and served a variety of beverages to customer specifications.
Maintained cleanliness and organization of workstations and dining areas.
Barista Trainer/Customer Service Cashier
Goc Cafe
Ho Chi Minh
01.2020 - 06.2022
Trained new baristas on coffee preparation and customer service techniques.
Developed training materials to enhance barista knowledge and skills.
Conducted regular assessments to evaluate barista performance and progress.
Trained new employees on company procedures and customer interaction skills.
Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
Accepted cash and credit card payments, issued receipts and provided change.
Restocked ingredients and supplies for food and drink preparation.
Maintained cleanliness and completed opening/closing cleaning duties.
Barista Trainer/Customer Service Cashier
Snob Coffee
Ho Chi Minh
01.2019 - 06.2022
Created training materials to improve barista knowledge and skills.
Assessed barista performance and progress through regular evaluations.
Prepared food and beverages, executing barista duties and food prep.
Prepared food and beverages, including barista duties and food preparation.
Restocked ingredients and supplies for food and drink preparation.
Maintained cleanliness and completed opening/closing cleaning duties.