Leah Hines
Ridgeway,VA
Summary
Collaborative student and dependable worker delivering consistent results in fast-paced environments. Experienced in manual labor equipment operation, workspace upkeep, and efficient task completion. Safety-focused approach with adaptability and strong contribution to team goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Waitress/Hostess/Cashier
El Parral Mexican Restaurant
Martinsville, VA
08.2024 - Current
- Recorded food and drink orders accurately, supporting timely service for dine-in guests.
- Handled customer complaints and concerns promptly, providing courteous service and quick resolution.
- Processed payments through restaurant POS system and counted cash carefully.
- Assisted with catering preparation and service tasks.
Front Desk Receptionist
Uptown Aesthetics and Wellness
Martinsville, VA
08.2024 - Current
- Delivered exceptional customer service by greeting clients and creating a positive first impression.
- Coordinated high-volume appointment scheduling, confirmations, and follow-up communications to enhance client satisfaction.
- Managed opening, closing, and front desk procedures to ensure seamless daily operations.
- Processed payments and memberships while ensuring transaction accuracy.
- Promoted spa services and skincare products to clients, increasing client engagement and driving retail sales.
Wax Specialist/Esthetician
European Wax Center
Wilmington, NC
11.2021 - 07.2024
- Completed Brazilian wax services within 15-minute appointment timeframes, ensuring adherence to quality and customer service standards.
- Maintained strict sanitation, infection-control, and state board compliance standards.
- Educated clients on pre- and post-wax care, skin health, product usage, and membership benefits, improving treatment outcomes and client retention.
- Increased retail sales by recommending tailored products, packages, and memberships to clients.
- Managed inventory, stocked supplies, and ensured treatment rooms remained fully prepared for daily operations.
Beauty Advisor/ arch expert
Ulta Beauty - Benefit Cosmetics
Wilmington, NC
03.2020 - 11.2021
- Facilitated brow and makeup application for shoppers, enhancing their beauty experience.
- Provided personalized product recommendations based on guest beauty needs.
- Resolved guest inquiries and concerns using product knowledge to improve customer satisfaction and loyalty.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Processed sales transactions using Ulta Beauty point-of-sale system.
Waitress/Server
Coaches Sports Bar & Grill
Martinsville, VA
07.2019 - 03.2020
- Processed payments and handled cash, card, and receipt transactions.
- Took drink and food orders accurately using point-of-sale system.
- Resolved guest concerns professionally using problem-solving and conflict resolution.
- Coordinated with team members to sustain operational efficiency and ensure high service quality.
- Handled multiple tasks at once while staying organized and attentive to details.
Waitress/cashier/Hostess
El Norteno
Martinsville, VA
05.2016 - 07.2019
- Took food and drink orders using clear communication and active listening.
- Addressed customer needs and resolved concerns to enhance guest satisfaction and foster positive experiences.
- Managed cash, credit, and POS transactions accurately while maintaining accountability and attention to detail.
- Assisted in training new employees to foster team collaboration and enhance service quality.
Customer Service Associate
Wendys
09.2015 - 05.2016
- Delivered exceptional customer service in a fast-paced, high-volume restaurant environment.
- Processed cash, card, and mobile payments through point-of-sale system
- Executed accurate processing of drive-thru and front-counter orders using POS and payment systems, contributing to efficient service delivery.
- Built a strong work ethic through reliability, teamwork, professionalism, and commitment to customer satisfaction.
Education
Associate Degree in Nursing - Nursing
Patrick & Henry Community College
Martinsville, VA12-2027
Esthetics (License/certificate) -
Belle Sante
Roanoke, VA02-2020
Associate of Arts And Sciences in General Studies -
Patrick Henry Community College
Martinsville, VA01-2018
High School Diploma -
Magna Vista High School
Ridgeway, VA01-2016
Skills
- POS operations
- Customer service
- Spa service promotion
- Hospitality services
- Service prioritization
- Upselling techniques
- Sales expertise
- High-volume service
- Inventory management
- Attention to detail
- Time management
- Conflict resolution
- Problem-solving
- Active listening
- Reliability and punctuality
- Reservation management
- Basic computer skills
Certification
- Esthetics August 2019 to February 2020 I have my basic esthetician license in Virginia and North Carolina
Timeline
Waitress/Hostess/Cashier
El Parral Mexican Restaurant
08.2024 - Current
Front Desk Receptionist
Uptown Aesthetics and Wellness
08.2024 - Current
Wax Specialist/Esthetician
European Wax Center
11.2021 - 07.2024
Beauty Advisor/ arch expert
Ulta Beauty - Benefit Cosmetics
03.2020 - 11.2021
Waitress/Server
Coaches Sports Bar & Grill
07.2019 - 03.2020
Waitress/cashier/Hostess
El Norteno
05.2016 - 07.2019
Customer Service Associate
Wendys
09.2015 - 05.2016
Associate Degree in Nursing - Nursing
Patrick & Henry Community College
Esthetics (License/certificate) -
Belle Sante
Associate of Arts And Sciences in General Studies -
Patrick Henry Community College
High School Diploma -
Magna Vista High School