Danesa Collado
Brooklyn,NY
Summary
Dynamic professional with extensive experience in customer service and hospitality, notably at Zest Lounge. Proven ability to enhance guest satisfaction through exceptional service and effective communication. Skilled in POS operation and cash handling, with a strong track record of training and mentoring staff to achieve operational excellence.
Overview
8
8
years of professional experience
Work History
Waitress/Hostess/Cashier
Zest lounge
South Richmond Hill, US
07.2022 - Current
- Greet and direct customers.
- Processed cash and credit card transactions.
- Ensured workspace remained clean and tidy continuously.
- Provide top-quality, professional customer service.
- Presented food and beverages to guests at tables.
- POS system operation.
- Arranged work environment to facilitate next day's responsibilities.
Package Handler
DrugLift
Woodside, US
05.2024 - 01.2025
- Managed efficient and timely pharmacy deliveries.
- As a package handler, I'm responsible for sorting and moving packages within the warehouse.
- Physically demanding environment
- Handled all packages with utmost care.
- Ensured all gig arrangements were confirmed before execution.
- Assisted in the training of new package handlers on proper procedures and safety practices.
Waitress/Hostess
Chimi Mundo Restaurant
Woodhaven, US
06.2019 - 05.2023
- The host greeted guests upon entry to the restaurant.
- Ensured optimal guest satisfaction with tailored menu suggestions.
- Inputting customers' orders into the computer system.
- Ensured tables were properly sanitized and rearranged promptly.
- Progressed to supervisor.
- Onboarded and mentored fresh hires.
- Elevated in role to manager.
- Thoroughly cleaned and locked up restaurant at end of each shift.
Short Sale Specialist
Prime Capital
02.2022 - 05.2022
- Helping homeowners facing foreclosure.
- Contacted clients more than seven years overdue on their mortgage.
- Introduced customers to short sale program options.
- Assess amount owed by homeowner and project potential sale price in real estate market.
- Delivered outstanding customer services with exceptional time management.
- Seasonal job.
Collections Representative
RUI Credit Services
Melville, US
01.2017 - 08.2017
- Oversaw accounts to detect outstanding debts.
- Secured favorable payment arrangements with clients.
- Informed management team about overdue payments.
- Generated Excel sheets listing unreachable clients.
- Documenting all communication with customers and co-workers.
- Managed multiple payment methods for deposits.
- Conducted outbound calls.
Education
High School Diploma -
Copiague High School
01.2014
Nassau BOCES Long Island High school for the Arts
06.2013
Skills
- Customer service
- Hospitality
- Restaurant experience
- Cold calling
- Clerical experience
- POS
- Cash handling
- Front desk
- Administrative experience
- Sales
- Data entry
- Phone etiquette
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Package Handler
DrugLift
05.2024 - 01.2025
Waitress/Hostess/Cashier
Zest lounge
07.2022 - Current
Short Sale Specialist
Prime Capital
02.2022 - 05.2022
Waitress/Hostess
Chimi Mundo Restaurant
06.2019 - 05.2023
Collections Representative
RUI Credit Services
01.2017 - 08.2017
High School Diploma -
Copiague High School
Nassau BOCES Long Island High school for the Arts
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