Teresa Nguyen

Directed daily program operations for 5 case managers, coaching and supporting in rental assistance, housing placement, essential needs, and case management development.

Strengthens external partnerships with property management teams, nonprofit agencies, and community resources to support client housing outcomes.

Maintained accurate and up-to-date client records across Clarity, Coordinated Entry, HMIS, and internal platforms to ensure effective service delivery.

Oversaw supervised visitation services for individuals engaging in court-ordered visits through King County and Snohomish County courts.

Documented detailed, unbiased, verbatim records of interactions to ensure objective case documentation.

Ensured child safety during visitations by monitoring service requirements and surrounding conditions.

Planned and delivered quarterly client workshops on relevant immigration topics.

Compiled and submitted monthly reports for NCP, Prime, AP Prime, DSHS, ORIA, Commerce, USCIS, and REWA to ensure compliance and transparency.

Participated in monthly and quarterly meetings with DSHS, ORIA stakeholders, NCP Consortium, USCIS, NCC voter education, Seattle Democracy Voucher, primary candidate forums, and Commerce to align program objectives and share key updates.

Supported team of 12 case managers in meeting program and contract requirements.

Enhanced team communication through regular updates and progress reviews, leading weekly meetings to assess program outcomes and strategize on goals.

Coordinated client intake, eligibility screening, and referral tracking for participant services, enhancing recruitment and enrollment processes to assure client retention.

Ensured program compliance by adhering to protocols and contract terms while developing partnerships with agencies and shelters to expand resource availability.

Facilitated grant support through collaboration with King County Rapid Rehousing, City of Seattle Homelessness Prevention, EPRAP, and WA Section 8 vouchers to enhance program funding.

Managed day-to-day childcare/preschool operations for 65 children while supporting a team of 16 staff members.

Provided guidance to teachers and trained staff on curriculum delivery and child development to improve learning outcomes.

Facilitated interviews and onboarding processes to ensure effective integration of new staff.

Organized community events to enhance family engagement and increase program visibility.

Managed volunteer services to strengthen agency support and community involvement.