Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anh Chi Tran

Houston,TX

Summary

I am multitasker and customer service expert, adept at creating welcoming atmospheres and enhancing guest satisfaction at establishments like Shogun Hibachi & Sushi. Excelled in streamlining seating processes and mentoring staff, demonstrating strong leadership and problem-solving abilities. Achieved significant improvements in efficiency and guest experience, showcasing a commitment to excellence and a keen ability to handle high-pressure situations gracefully.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Katami
05.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Head Hostess

Shogun Hibachi & Sushi
08.2022 - 05.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

Hostess/ Sever

Happy Lamb Hot Pot
01.2021 - 08.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Server/ Hostess

Kura Revolving Sushi Bar
05.2021 - 07.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

High School Diploma -

Kempner High School
Sugar Land, TX
05.2022

Skills

  • Greeting guests
  • Active Learning
  • Strong multitasking
  • Customer Service
  • Cleanliness and hygiene
  • Complex Problem-Solving
  • Assertiveness
  • Scheduling

Languages

Vietnamese
Native or Bilingual

Timeline

Restaurant Hostess

Katami
05.2024 - Current

Head Hostess

Shogun Hibachi & Sushi
08.2022 - 05.2024

Server/ Hostess

Kura Revolving Sushi Bar
05.2021 - 07.2021

Hostess/ Sever

Happy Lamb Hot Pot
01.2021 - 08.2022

High School Diploma -

Kempner High School

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Anh Chi Tran