Summary
Overview
Work History
Education
Skills
Timeline
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Anh Duy Le

Pennsauken,NJ

Summary

Experienced technician with a diverse background in technical support roles at industry-leading companies including Verizon, ACORN Starlifts INC, and intern technical support at Avatar Securities LLC. Possessing a solid foundation in troubleshooting, customer service, and system maintenance, I am now seeking an entry-level position in the IT field. With a proven track record of effectively resolving technical issues, collaborating with cross-functional teams, and delivering exceptional customer service, I am eager to leverage my skills and experiences to contribute to the success of a dynamic IT team. My strong work ethic, adaptability, and passion for technology make me well-equipped to excel in a challenging and fast-paced environment, while continuously striving for professional growth and development.

Overview

17
17
years of professional experience

Work History

Technical Support Intern

Avatar Securities LLC
09.2023 - Current
  • Assisted in troubleshooting hardware and software issues for both internal staff and external clients, demonstrating strong problem-solving skills and attention to detail
  • Provided timely and effective technical assistance via phone, email, and in-person support, ensuring customer satisfaction and retention
  • Documented technical solutions and maintained accurate records of customer inquiries and resolutions using ticketing systems, contributing to knowledge management efforts
  • Collaborated with cross-functional teams to escalate complex technical issues and ensure timely resolution, fostering effective communication and teamwork
  • Conducted user training sessions on new software applications and systems, empowering end-users to maximize productivity and minimize support requests.

Technican

Acorn Stairlifts INC
02.2018 - Current
  • Ensured the proper operation of Stairlifts through meticulous service, repairs, and installation procedures
  • Expertly diagnosed and troubleshooted electrical, mechanical, and system failures, demonstrating keen problem-solving abilities
  • Provided prompt on-site technical support, delivering swift and effective solutions to address customer inquiries and concerns
  • Cultivated strong customer relationships, offering guidance on Stairlift maintenance and usage instructions to ensure optimal performance and longevity
  • Managed remote work orders efficiently and independently, executing tasks with precision and attention to detail
  • Navigated multiple states for service calls using company-provided work vehicles, exhibiting flexibility and dedication to meeting client needs.

Technician

Verizon
12.2006 - 06.2018
  • Installed, maintained, and repaired telecommunications equipment and systems to ensure uninterrupted service for Verizon customers
  • Conducted routine inspections and diagnostic tests on network infrastructure, identifying and resolving issues promptly to minimize downtime and optimize network performance
  • Collaborated with cross-functional teams to interpret engineering specifications and blueprints, ensuring accurate implementation of network upgrades and expansions
  • Utilized specialized tools and equipment to splice, terminate, and test fiber optic cables, adhering to industry standards and safety protocols
  • Managed inventory and supplies, replenishing stock as needed to support ongoing operations and projects
  • Maintained detailed documentation of work activities, including service logs, equipment records, and maintenance reports, to track progress and ensure compliance with regulatory requirements
  • Provided technical support and assistance to colleagues and field technicians, sharing knowledge and best practices to enhance team efficiency and effectiveness
  • Participated in ongoing training and professional development programs to stay abreast of emerging technologies and industry trends, maintaining proficiency in telecommunications systems and equipment.

Education

Computer Science -

William Paterson Unversity
Wayne

Skills

  • Technical Proficiency
  • Customer Service
  • Remote support
  • Documentation
  • Collaboration
  • Software
  • Windows Operating System
  • Microsoft Office Suite
  • Adobe Acrobat

Timeline

Technical Support Intern

Avatar Securities LLC
09.2023 - Current

Technican

Acorn Stairlifts INC
02.2018 - Current

Technician

Verizon
12.2006 - 06.2018

Computer Science -

William Paterson Unversity

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Anh Duy Le