Anh Huy Nguyen
Dallas,TX
Summary
Results-driven professional with 6+ years of expertise in document and data analysis. Acknowledged as the 2020 Loan Processor of the year (with DHI Mortgage) for consistently delivering exceptional results. Proficient in critical thinking, problem-solving, effective communication, and risk assessment. Eager to apply my skills and experience to contribute to a dynamic team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Case Manager
Symetra
Bellevue, WA (Remote)
10.2023 - Current
- Review and analyze all application data and obtain required supporting documents as needed.
- Perform a variety of administrative activities such as reviewing recurring reports and taking appropriate follow up action, for contract assembly and mailing and other duties as assigned by management.
- Collaborate with internal and external sources to gather data, compare contracts and procedural documents, conduct an analysis, and engage peers and management as appropriate.
Loan Processor
DHI Mortgage
Houston, TX
03.2017 - 07.2023
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Conduct all business in a professional and ethical manner to serve customers.
- Assisted customers with completing loan applications and other paperwork.
- Review and analyze loan documentation to determine eligibility and creditworthiness.
Product Specialist
Apple
Houston, TX
11.2016 - 10.2017
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Marketing Intern
Native Earth Organics
Houston, TX
05.2016 - 09.2016
- Scheduled social media postings to advertise products and generate site traffic.
- Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
- Updated company profiles on multiple online platforms as part of reputation management strategy ensuring positive brand image.
Education
Bachelor of Arts - Advertising & Business Foundations Minor
University of Houston
Houston, TX05.2016
Skills
- Adaptability
- Collaboration
- Time Management
- Risk Assessment
- Critical Thinking & Problem Solving
- Computer Literacy (Microsoft Office)
- Resourcefulness
- Documents and Data Analysis
- Customer Service
- File Management
- Data Entry
- Mortgage Loan Lending & Software
Certification
- Corporate Entrepreneurship Certificate
- Google Data Analytics
Accomplishments
- 2020 Loan Processor of The Year (DHI Mortgage)
Languages
Vietnamese
Native or Bilingual
Timeline
Associate Case Manager
Symetra
10.2023 - Current
Loan Processor
DHI Mortgage
03.2017 - 07.2023
Product Specialist
Apple
11.2016 - 10.2017
Marketing Intern
Native Earth Organics
05.2016 - 09.2016
Bachelor of Arts - Advertising & Business Foundations Minor
University of Houston