Ani Exzo
Marietta,GA
Summary
Compassionate and results-driven professional with a strong background in customer service, dedicated to enhancing the experiences of others. Proven ability to build trust and communicate effectively while supporting individuals in high-volume, fast-paced environments. Expertise in empathetic listening, thoughtful resolution of concerns, and fostering positive, meaningful interactions. Committed to contributing to organizations that prioritize people, promote well-being, and value impactful, service-centered work.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Teacher
Bright Horizons
10.2025 - Current
- Responsible for creating a nurturing, safe, and engaging environment that supports the social, emotional, physical, and intellectual growth of children aged 1-2 years.
- Developed and implemented age-appropriate lesson plans to foster cognitive and social skills.
- Led classroom activities promoting language development through interactive storytelling and play-based learning.
Internship
WestCare Ga
05.2024 - 08.2024
- Coordinated and conducted HIV/HCV testing and prevention education using evidence-based curricula, while managing client data, educational, and testing materials inventory. Supported community outreach efforts and ensured accurate data entry and reporting for public health compliance.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Specialist
Cigna
09.2022 - 04.2023
- Assisted members and providers by resolving insurance and claims inquiries, explaining benefits, and ensuring accurate processing in compliance with company policies.
- Assisted clients in understanding coverage options and policy renewals.
- Resolved customer inquiries regarding policy details and claims processing efficiently.
Customer Service Specialist
American Residential Services
09.2018 - 04.2022
- Handled inbound calls, scheduled service appointments, addressed customer concerns, and coordinated with plumbers to ensure timely and efficient service delivery.
- Resolved customer inquiries and issues, ensuring timely and accurate support.
Education
Bachelor of Science - Public Health Education
Kennesaw State University
Kennesaw, GA05.2024
Skills
- Data Management, Data Entry & Processing, Chart Audits, Survey Administration, Tracking & Monitoring, Research & Evaluation, Community Outreach, Public Speaking & Presentation Skills, Written Communication, Customer Service
- Team collaboration
Certification
- Research to Practice & Making a Strong Recommendation, CDC Train
- INSTI HIV Rapid Testing, Imagine Hope
- Communicating with and For the Maternal and Child Health Population: Issues and Challenges, CDC Train
- Improving Adult Vaccination Rates, CDC Train
- CPR/ First Aid, AED, American Red Cross
Languages
French: Native speaker
English: Full professional proficiency
Timeline
Teacher
Bright Horizons
10.2025 - Current
Internship
WestCare Ga
05.2024 - 08.2024
Customer Service Specialist
Cigna
09.2022 - 04.2023
Customer Service Specialist
American Residential Services
09.2018 - 04.2022
Bachelor of Science - Public Health Education
Kennesaw State University