Summary
Overview
Work History
Education
Skills
Timeline
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KIMBERLY KALCHEVA

Las Vegas

Summary

Developed exceptional customer service skills in high-volume, fast-paced environment. Demonstrated ability to manage multiple tasks efficiently while maintaining positive guest experience. Seeking to leverage these transferable skills to transition into new field where exceptional service and communication are valued.

Overview

3
3
years of professional experience

Work History

Cocktail Server

Circa Hospitality
Las Vegas, NV
08.2024 - Current
  • Delivered exceptional service in high-volume bar environment, enhancing guest satisfaction.
  • Managed cocktail orders efficiently, ensuring timely delivery to guests.
  • Maintained cleanliness and organization of bar area, promoting a welcoming atmosphere.
  • Collaborated with bartenders to create innovative drink specials, increasing customer interest.

Hostess

Circa Hospitality
Las Vegas, NV
01.2024 - 08.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
  • Managed reservation system, optimizing table turnover and guest flow during peak hours.
  • Collaborated with service staff to coordinate smooth dining experiences for large parties.
  • Assisted in training new team members on seating protocols and customer service standards.

Hostess

Venetian Casino Resort LLC
Las Vegas, NV
08.2023 - 01.2024
  • Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
  • Managed reservation system, optimizing table assignments for maximum guest satisfaction.
  • Trained new staff on customer service protocols and restaurant procedures to enhance team performance.
  • Collaborated with kitchen and waitstaff to communicate guest needs and dietary restrictions effectively.

Education

High School Diploma -

"Ivan Vazov" School of Natural Sciences
Dobrich, Bulgaria
05.2022

Skills

  • Warm and Friendly
  • Team Player
  • Adaptive
  • Cool Under Pressure
  • Fluent in English, Bulgarian & Russian language

Timeline

Cocktail Server

Circa Hospitality
08.2024 - Current

Hostess

Circa Hospitality
01.2024 - 08.2024

Hostess

Venetian Casino Resort LLC
08.2023 - 01.2024

High School Diploma -

"Ivan Vazov" School of Natural Sciences