Ania Jackson
Charlotte,North Carolina
Summary
Versatile with extreme expertise in high pressure environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Highly proficient at handling high caseloads without sacrificing quality of care.
Overview
16
16
years of professional experience
Work History
Small Business Sales Representative
Wells Fargo
Charlotte, NC
06.2022 - Current
- Assisted clients with account inquiries, providing accurate information and resolving issues promptly.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Assessed credit applications accurately by analyzing applicants financial history, income stability, and repayment capability.
- Streamlined client onboarding process, reducing time to account activation and increasing customer satisfaction.
Inside Sales Agent
Red Ventures
Charlotte, NC
03.2017 - 04.2022
- Identified and analyzed key competitors and related products.
- Consistently hit and exceeded sales goals by 20%.
- Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Conducted outbound calls to engage potential customers and generate leads.
- Surpassed monthly quota consistently by utilizing persuasive pitch delivery and rapport-building skills.
Athletic Director Assistant
YMCA of Greater Charlotte
08.2015 - 03.2017
- Supervised student information, including grades for eligibility requirements and collected paperwork for annual physicals.
- Introduced games and drills, which helped students to better develop their skill levels.
- Instilled discipline and the principles of good sportsmanship in all players.
Tutor
KIPP Academy Charlotte (grades 6-8)
10.2009 - 06.2011
- Encouraged development of learning skills in addition to subject knowledge.
- Completed training and development sessions to maximize effectiveness as a tutor.
- Helped students prepare for routine and standardized tests, including college entrance exams.
- Developed activities and integrated technology to diversify instruction.
Education
Bachelor of Science - Human Development and Family Studies
University of North Carolina at Greensboro
Greensboro, NC2016
Skills
- Strong written and verbal communicator
- Positive and encouraging
- Interpersonal skills
- Effective time management
- Critical thinking
- Problem solving
- Goal oriented
- Time management
- Attention to detail
- Analytical thinking
Timeline
Small Business Sales Representative
Wells Fargo
06.2022 - Current
Inside Sales Agent
Red Ventures
03.2017 - 04.2022
Athletic Director Assistant
YMCA of Greater Charlotte
08.2015 - 03.2017
Tutor
KIPP Academy Charlotte (grades 6-8)
10.2009 - 06.2011
Bachelor of Science - Human Development and Family Studies
University of North Carolina at Greensboro