Charnisha Rocker
Tallahassee
Summary
Dynamic professional with a proven track record at American Express, adept in CRM software proficiency and exceptional problem-solving abilities. Excelled in tailoring solutions for small businesses, enhancing customer retention at AT&T, and driving revenue growth at Enterprise Rent-A-Car. Demonstrates a goal-oriented approach and strong multitasking skills, ensuring high levels of client satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Small Business Sales Representative
American Express
02.2022 - Current
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Developed tailored solutions for individual clients based on their specific requirements and budget constraints.
- Identified opportunities for upselling or cross-selling of additional products or services based on current client needs.
- Streamlined sales process by implementing effective CRM tools and consistently updating account information.
Car Rental Agent
Enterprise Rent-A-Car
08.2021 - 02.2022
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
Retention Specialist
AT&T
02.2020 - 07.2021
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Education
Dillard High Scoop
Fort Lauderdale06-2016
Skills
- Goal oriented
- Team player mentality
- Objection handling
- Policy comprehension
- Strong multitasking
- CRM software proficiency
- Problem-solving abilities
Timeline
Small Business Sales Representative
American Express
02.2022 - Current
Car Rental Agent
Enterprise Rent-A-Car
08.2021 - 02.2022
Retention Specialist
AT&T
02.2020 - 07.2021
Dillard High Scoop
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