A'niah Jackson
Upper Marlboro,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Solid team player with an outgoing, positive demeanor specializing in quality, speed, process, and optimization.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dominoes Pizza
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Updated account information to maintain customer records.
- Answered a constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing, and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Youth Cleaning Cadet
DPW&T Human Resource Division
05.2022 - 07.2022
- Inspected sites in neighborhoods to help clean the community
- Customized sewer drains with spray paint to help promote taking care of the environment
- Learned about the importance of driving safety
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD05.2024
Skills
- Investigate Claims
- Social Perceptiveness
- Grammar
- Strong Analytical and Problem-Solving Skills
- Receiving Support
- Product Organization
- Customer Service
- Materials Transport
- Reading Comprehension
- Stocking and Replenishing
- Refund Processing
- Credit Card Payment Processing
- Active Listening
- Issue and Complaint Resolution
Additional Information
- Gave back to the community by volunteering in a school supply giveaway Gave away prepped food meals at AME Memorial Church in Washington DC to families and individuals who need it Worked with special needs children under the age of 5 on many occasions
Timeline
Customer Service Representative
Dominoes Pizza
08.2022 - Current
Youth Cleaning Cadet
DPW&T Human Resource Division
05.2022 - 07.2022
High School Diploma -
Gwynn Park High School
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