Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative

Charmaine Montgomery

Customer Service Representative
Crossett,AR

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Sitel
06.2017 - 04.2023
  • Investigated and resolved accounting, service and delivery concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded proactively and positively to rapid change.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Assistant Manager

Kentucky Fried Chicken
05.2011 - 11.2020
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed over 50 customers per day
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

Education

High School Diploma -

Crossett High School
Crossett, AR
05.2011

Skills

  • Microsoft PowerPoint
  • Account Management
  • Active Listening
  • Problem-Solving Ability
  • Team Development
  • Typing Proficiency
  • Customer Service
  • Technical Support
  • Microsoft Windows
  • Investigate Claims
  • Google Docs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Sitel
06.2017 - 04.2023

Assistant Manager

Kentucky Fried Chicken
05.2011 - 11.2020

High School Diploma -

Crossett High School

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Charmaine MontgomeryCustomer Service Representative