Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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ANIBAL VILLACORTA

Lanham,MD

Summary

A motivated individual with a love for learning all things of technology and networking. Currently enrolled in obtaining a certification in cybersecurity by the spring semester of 2022. In pursuit of obtaining the COMPTIA Network+ certification within the next two months. Followed by an Associates degree in Cybersecurity expected in the Fall of 2022. Possess strong communications skills and interpersonal skills developed through a history of sales and customer service employment. Along with a love for technology hardware and problem-solving .I'm seeking to begin my career as a IT Support Specialist with Revature. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.

Overview

2
2
Languages
6
6
years of post-secondary education
3
3
years of professional experience

Work History

Used Car Salesman

Easterns Automotive Group
Laurel, MD
03.2021 - Current
  • Used strong communication skills, and interpersonal skills like listening and problem-solving to help solve issues.
  • Maintained a knowledge of all new products being made by manufacturers.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Completed registration paperwork and sales documentation.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.

Sales representative

T-mobile
, Washington DC
08.2019 - 11.2020
  • Stayed iformed on the newest technology hardware and software for brands like Apple, Samsung, and other IoT devices.
  • Performed troubleshooting for IoT devices and workstations.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Documented all customer interactions using SalesForce to capture data in processing system.
  • Trained and mentored new sales representatives.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

Sprinkler fitter

Chesapeake Sprinkler
12.2017 - 02.2018
  • Tested existing fire suppression systems for faults.
  • Filled pipe systems with water and air to determine location of leaks.
  • Located and repaired or replaced worn and broken components to enhance system functionality and durability.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Interpreted blueprints to determine locations, quantities and sizes of materials required.
  • Followed installation design plan to complete accurate work.
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.

Sales Representative

Sprint
, Washington DC
06.2016 - 08.2017
  • Assisted customers with IoT devices that involved hardware issues and software troubleshooting.
  • Always staying informed on the new hardware and software features released by manufacturers to support troubleshooting issues and improve sales.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Executed direct sales from manufacturers to customers to improve profitability within retail environment.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Trained and mentored new sales representatives.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

Education

Associate of Applied Science - Cybersecurity

Prince George's Community College
Upper Marlboro, MD
01.2016 - Current

Skills

Systems and software programs

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Software

Microsoft Office

Social media

Communication tools

Spreadsheets

Presentation Software

Accounting software

Operating systems (Windows and MacOS

Interests

Sports

Technology updates

Nature/outdoor

Video Games

Timeline

Used Car Salesman

Easterns Automotive Group
03.2021 - Current

Sales representative

T-mobile
08.2019 - 11.2020

Sprinkler fitter

Chesapeake Sprinkler
12.2017 - 02.2018

Sales Representative

Sprint
06.2016 - 08.2017

Associate of Applied Science - Cybersecurity

Prince George's Community College
01.2016 - Current

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ANIBAL VILLACORTA