Microsoft Office
ANIBAL VILLACORTA
Lanham,MD
Summary
A motivated individual with a love for learning all things of technology and networking. Currently enrolled in obtaining a certification in cybersecurity by the spring semester of 2022. In pursuit of obtaining the COMPTIA Network+ certification within the next two months. Followed by an Associates degree in Cybersecurity expected in the Fall of 2022. Possess strong communications skills and interpersonal skills developed through a history of sales and customer service employment. Along with a love for technology hardware and problem-solving .I'm seeking to begin my career as a IT Support Specialist with Revature. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
2
2
Languages
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Used Car Salesman
Easterns Automotive Group
Laurel, MD
03.2021 - Current
- Used strong communication skills, and interpersonal skills like listening and problem-solving to help solve issues.
- Maintained a knowledge of all new products being made by manufacturers.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Completed registration paperwork and sales documentation.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Sales representative
T-mobile
, Washington DC
08.2019 - 11.2020
- Stayed iformed on the newest technology hardware and software for brands like Apple, Samsung, and other IoT devices.
- Performed troubleshooting for IoT devices and workstations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Documented all customer interactions using SalesForce to capture data in processing system.
- Trained and mentored new sales representatives.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Sprinkler fitter
Chesapeake Sprinkler
12.2017 - 02.2018
- Tested existing fire suppression systems for faults.
- Filled pipe systems with water and air to determine location of leaks.
- Located and repaired or replaced worn and broken components to enhance system functionality and durability.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Interpreted blueprints to determine locations, quantities and sizes of materials required.
- Followed installation design plan to complete accurate work.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
Sales Representative
Sprint
, Washington DC
06.2016 - 08.2017
- Assisted customers with IoT devices that involved hardware issues and software troubleshooting.
- Always staying informed on the new hardware and software features released by manufacturers to support troubleshooting issues and improve sales.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Trained and mentored new sales representatives.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Education
Associate of Applied Science - Cybersecurity
Prince George's Community College
Upper Marlboro, MD 01.2016 - Current
Skills
Systems and software programs
Problem solving strength
Interpersonal communication skills
Sales expertise
Customer Relations
Client Service
Software
Social media
Communication tools
Spreadsheets
Presentation Software
Accounting software
Operating systems (Windows and MacOS
Interests
Sports
Technology updates
Nature/outdoor
Video Games
Timeline
Used Car Salesman
Easterns Automotive Group
03.2021 - Current
Sales representative
T-mobile
08.2019 - 11.2020
Sprinkler fitter
Chesapeake Sprinkler
12.2017 - 02.2018
Sales Representative
Sprint
06.2016 - 08.2017
Associate of Applied Science - Cybersecurity
Prince George's Community College
01.2016 - Current