Summary
Overview
Work History
Education
Skills
Work Availability
Quote
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ANICIA O'ROURKE

Shift Supervisor- CVS Pharmacy
Edison,NJ

Summary

I am a Filipino Immigrant married to my Irish husband for almost 10 years now. I have two kids ages 25 and 27 . I came to the United States year 2006 and worked in one of the prestigious banks in the Philippines for more than 20 years.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Shift Supervisor

CVS Pharmacy, Retail
Edison, NJ
11.2020 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Responded to and resolved customer questions and concerns.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied security, safety and loss prevention strategies during shifts.

Customer Service Representative

Metropolitan Bank And Trust Company
Manila, Philippines
09.1989 - 02.2006
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected and analyzed customer information to prepare product or service reports.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Education

Bachelor of Science - Accounting And Business Management

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION
06.1980 - 05.1984

Skills

Business Development

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Shift Supervisor

CVS Pharmacy, Retail
11.2020 - Current

Customer Service Representative

Metropolitan Bank And Trust Company
09.1989 - 02.2006

Bachelor of Science - Accounting And Business Management

PHILIPPINE SCHOOL OF BUSINESS ADMINISTRATION
06.1980 - 05.1984

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ANICIA O'ROURKEShift Supervisor- CVS Pharmacy