Anicka Davis
Memphis,TN
Summary
Dependable, certified pharmacy technician with strong verbal and written communication skills with a proven track record working with internal and external healthcare professionals. Eager to secure a position as patient services coordinator. Highly knowledgeable in different healthcare arenas including health information management, education and pharmacy. Hardworking, quick learner able to adapt in dynamic work environment and contribute to problem solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician,Trainer,S.M.E.
Express Scripts Mail Order Pharmacy
Memphis, TN
02.2010 - Current
- Monitored participant workflow and behaviors throughout training process.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
- Quickly adapted training plans for trainee needs, keeping timelines, and desires in mind.
- Analyzed and evaluated training effectiveness and program outcomes.
- Fostered collaborative learning environment, encouraging active participation from all attendees during group sessions.
- Facilitated virtual, in-person and blended learning sessions.
- Collaborated with project teams to identify knowledge gaps and develop targeted training solutions.
- Provided coaching and mentoring to employees.
- Mentored junior trainers, sharing best practices and fostering professional growth within team members.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Tracked attendance and evaluated progress for assigned trainees.
- Communicated directly with doctor's offices via telephone, fax and email
HIM Internship
Methodist South Hospital
Memphis, TN
07.2013 - 08.2013
- Scanned and copied medical charts as requested by medical staff and patients
- Organized and filed medical records
- Retrieved patient charts for research studies and quality assurance
Chemistry Educator
Memphis City Schools
Memphis, TN
03.2005 - 06.2009
- Managed classroom activities, instruction, and behavior
- Organized events and activities for senior students
- Designed and implemented lesson plans based on curriculum
- Developed and implemented engaging lesson plans to keep learner attention.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Created and implemented assessments to measure student progress.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Education
Associate of Applied Science - Health Information Technology
National College
Memphis07.2013
Bachelor of Science - Chemistry
Tennessee State University
Nashville, TN05.1997
Skills
- Patient Health Information Access
- Answering and Routing Calls
- Prescription Order Verification
- Understanding of Medical coding
- Medication Side Effect Knowledge
- Medical Terminology Understanding
- Knowledgeable about Diseases
- HIPAA Compliance
- Problem-solving skills
- Prescription Management
- Database Search and Data Entry Skills
- Health Information Access Management
- Patient Education
- Healthcare Systems Knowledge
- Process Improvement
- Clerical and Filing Support
Certification
- Secondary Science Education Certification
- Pharmacy Technician Certification- CPhT
- Registered Health Information Technician Certification- RHIT through AHIMA
Timeline
HIM Internship
Methodist South Hospital
07.2013 - 08.2013
Certified Pharmacy Technician,Trainer,S.M.E.
Express Scripts Mail Order Pharmacy
02.2010 - Current
Chemistry Educator
Memphis City Schools
03.2005 - 06.2009
Associate of Applied Science - Health Information Technology
National College
Bachelor of Science - Chemistry
Tennessee State University
- Secondary Science Education Certification
- Pharmacy Technician Certification- CPhT
- Registered Health Information Technician Certification- RHIT through AHIMA
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