STACEY WARD-RUSSELL

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Maintained drug inventory levels by ordering necessary medications and supplies.
• Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.

Answered incoming phone calls and addressed questions from customers

and healthcare providers.

Communicated directly with doctors offices via telephone, fax, and email.

Completed paperwork, entering prescription and insurance or billing

information into patient profiles.

Worked with computerized and automated systems for dispensing

medications and editing new patient profiles.

Maintained proper drug storage procedures, registries, and records for

controlled drugs.

• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Reviewed and verified customer information and insurance provider information.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Counted, measured and compounded medications following standard procedures.
• Entered and processed patients' prescriptions into internal system.
• Stocked, labeled, and inventoried medication to keep accurate records.

• Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Performed patient pre-admission, admission, transfer and discharge activities.
• Verified patient insurance eligibility and entered patient information into system.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and validated patient demographics and insurance information.