Anija Gonzalez
Oviedo,FL
Summary
Diligent leasing professional with a strong background in property leasing and tenant
relations. Successfully contributed to high occupancy rates and tenant satisfaction.
Team-oriented with focus on adaptability and achieving results while demonstrating
strong organizational, communication and negotiation skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Khanian Realty
12.2023 - Current
- Conducted engaging property tours for prospective residents, emphasizing unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Responded to requests and scheduled appointments for property showings.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
Shift Lead
Jeremiah’s Italian Ice
Orlando, FL
06.2019 - 05.2023
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Reconciled cash on hand during shift changes and closing to identify and address discrepancies, ensuring accurate financial reporting.
- Trained and mentored new employees to maximize team performance.
Receptionist
Luxe Med Spa Aesthetics
Orlando, FL
01.2022 - 04.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Organized, maintained and updated information in computer databases.
Education
Associate Of Science -
Valencia College
Orlando, FLHigh School Diploma -
University High School
Orlando, FL2021
Skills
- Formal customer service
- Work efficiently under pressure and with little/no supervision
- Creative problem solving
- Excellent analytical and problem solving
- Strong written and verbal skills with the ability to communicate on all levels
Certification
Computer skills: Microsoft Office to include, Word, Outlook, Excel experience.
Timeline
Leasing Consultant
Khanian Realty
12.2023 - Current
Receptionist
Luxe Med Spa Aesthetics
01.2022 - 04.2022
Shift Lead
Jeremiah’s Italian Ice
06.2019 - 05.2023
Associate Of Science -
Valencia College
High School Diploma -
University High School