Anijah Encarnacion
Jacksonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
GetInsured.com
09.2025 - 12.2025
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers with applications.
- Utilized CRM software to track interactions and ensure timely follow-up on customer issues.
- Managed customer inquiries, providing accurate information on policy details and coverage options.
- Resolved claims issues, ensuring timely communication and exceptional service to clients.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
Centralized Leasing Expert(Remote)
Hillpointe
01.2025 - 03.2025
- Handle inbound and outbound leasing inquiries across multiple properties, providing exceptional customer service and closing prospects virtually.
- Conduct virtual tours, answer questions about pricing, availability, and community features.
- Maintain accurate prospect records, follow up consistently via property software, and meet or exceed leasing goals and performance metrics.
- Collaborate with on-site teams to ensure seamless tour experiences and support marketing initiatives to maximize occupancy.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Advisor II Chat Support
Concentrix
08.2024 - 12.2024
- Engaged with customers through live chat to promptly address inquiries, resolve billing, and provide product or service information to enhance satisfaction and loyalty.
- Assisted customers by diagnosing and solving technical issues, utilizing knowledge of internal resources and procedures to ensure first contact resolution and efficient support.
- Managed multiple chat sessions simultaneously, ensuring accuracy and efficiency under pressure, while meeting or exceeding response time and quality benchmarks.
- Recorded detailed notes on customer interactions and escalating complex issues to specialized teams when necessary ensuring a smooth case transition and thorough case resolution.
Administrative Support Specialist(Hybrid)
The Performance Academy
01.2020 - 07.2024
- Provided individualized guidance and support to help students overcome academic difficulties and reach their goals.
- Developed and maintained relationships with vendors and suppliers.
- Managed accounts receivable and accounts payable to ensure accurate and timely payment of invoices.
- Researched and resolved customer billing disputes, resulting in improved customer satisfaction and retention.
Education
BACHELOR’S -
TALLADEGA COLLEGE
Talladega, AL05.2019
High School Diploma -
Edward H. White Highschool
Jacksonville, FL05-2015
Skills
- Adaptability
- Interpersonal Communications
- Fast Learner
- Communication Skills
- Effective Time Management
- Ethics
- Administrative Operations
- Leadership
- Remote Desktop Services
- Mz Support
- ICloud Support Tool
- Google Suite
- Customer service
- Active listening
LANGUAGES
English
Timeline
Customer Service Representative
GetInsured.com
09.2025 - 12.2025
Centralized Leasing Expert(Remote)
Hillpointe
01.2025 - 03.2025
Advisor II Chat Support
Concentrix
08.2024 - 12.2024
Administrative Support Specialist(Hybrid)
The Performance Academy
01.2020 - 07.2024
BACHELOR’S -
TALLADEGA COLLEGE
High School Diploma -
Edward H. White Highschool