Anika Chowdhury
Warren,MI
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and investment products, including deposits, withdrawals and payments. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Well-versed in handling a high volume of cash on a daily basis in bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Kroger's Pharmacy
Sterling Heights, MI
10.2022 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
BANK TELLER
JPMorgan Chase
05.2017 - 07.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Checked amount details and fraud markers for transaction papers such as checks and money orders
- Turned in excess cash to maintain drawer security
- Assisted customers to a banker
- Sold and cross-sold bank products to new and existing customers
- Upheld strict financial controls by keeping funds secure and accurately transferring currency.
Shift Leader
Dunkin' Donuts
03.2013 - 02.2017
- Ensure that each guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Trained new employees and delegated daily tasks and responsibilities.
Customer Service Representative
JohhnyMari
02.2012 - 05.2013
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Sonography
Macomb Community College
12.2023
High School Diploma -
Stevenson High School
06.2015
Skills
- Relationship building and management
- Cash balancing
- Compliance, banking laws and regulations
- Retail merchandising
- Customer relationship development
- Product knowledge
- Transaction processing
References
- Chase Bank - Dawn Zurro, 586-610-2926
- Salpy Stephanian, 11(619) 564-9947
- Dunkin Donuts Nickolas Shango- (owner), 1(586) 991-0049
- JohhnyMari Linda Nguyen (supervisor), 1 (586) 571-5911
- Kroger Pharmacy - 586-930-0720
Languages
Bengali
Native or Bilingual
Timeline
Pharmacy Technician
Kroger's Pharmacy
10.2022 - 06.2023
BANK TELLER
JPMorgan Chase
05.2017 - 07.2019
Shift Leader
Dunkin' Donuts
03.2013 - 02.2017
Customer Service Representative
JohhnyMari
02.2012 - 05.2013
Associate of Science - Sonography
Macomb Community College
High School Diploma -
Stevenson High School