ANIKA CHOWDHURY
Manassas,United States
Summary
I am looking to gain a career in what I love the most, Animals. I seek to work and gain experience while I work towards my Veterinary Tech license. I am very passionate around animals and believe that each animal is unique and has their own personality. I would love to provide a better life for them.
Overview
6
6
years of professional experience
Work History
Field Quality Assurance
Amazon
01.2024 - Current
- Perform in-depth field quality evaluations, pinpointing crucial issues and formulating data-backed strategies to boost delivery success rate
- Partnered with property managers and business owners to find recurring delivery issue and create permanent solutions. Worked alongside station managers to ease and create a healthy work environment for delivery company owners and drivers alike.
- Foster cross-functional partnerships to address field quality challenges, facilitating knowledge sharing and developing comprehensive quality assurance protocols.
- Meticulously examine field quality metrics, identifying subtle patterns and trends to preemptively address potential delivery issues and enhance customer satisfaction.
Delivery Station Liaison
Amazon
09.2022 - 01.2024
- Using problem solving skills and customer obsession, I fix problems that are presented when delivery drivers cannot make a successful delivery
- My everyday task includes calling customers, using tools to quickly and carefully solve the issue, ensure successful attempts and reattempts in the future
Customer Service Representative
Target
03.2021 - 08.2022
- I was stationed as a customer service representative as well as worked at Starbucks located inside the store
- My everyday tasks included Making sure that the self check out machines were working correctly, assisted customers with any questions or concerns they may have had, and kept track of inventory/items
Information Technology Intern
Virginia Premier
06.2019 - 08.2019
- I was given the opportunity to intern at Virginia Premier in the IT department
- The team that I worked on created the website and troubleshooted any issues that occurred
- My daily tasks were to go through and edit spreadsheets and documents containing user information, sort through tickets that were submitted for issues of the website, problem solve issues that the employees were having with the website
Education
High School Diploma -
Mills E. Godwin High School
01.2019
Skills
- Communication
- Attention to detail
- Time management
- Flexible and adaptable
- Calm under pressure
- Multitasking
Timeline
Field Quality Assurance
Amazon
01.2024 - Current
Delivery Station Liaison
Amazon
09.2022 - 01.2024
Customer Service Representative
Target
03.2021 - 08.2022
Information Technology Intern
Virginia Premier
06.2019 - 08.2019
High School Diploma -
Mills E. Godwin High School
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