Anika Fraley
Fort Lauderdale,FL
Summary
High-performing Sales and project management professional with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
14
14
years of professional experience
Work History
Claims Adjuster
Progressive
Fort Lauderdale, FL
06.2022 - Current
- Investigated claims, conducted field audits, determined losses and reported findings.
- Completed required investigations on referred files within established timeframes.
- Investigated questionable claims to determine payment authorization.
- Conducted witness interviews to assist claim information gathering process.
- Decreased loss ratios through fair and timely claim processing.
- Identified and obtained evidence to ascertain claim value.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Gathered information from various third parties to determine claim acceptability.
Sales Manager
T-Mobile
Atlanta, GA
01.2012 - 05.2022
- Established store tactics and strategies to achieve operational performance and sales goals.
- Led risk management efforts for projects, identifying and managing risks to ensure successful project outcomes.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Conducted personnel performance appraisals to assess training needs and build career paths.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Created team objectives and roles with specific goals outlined for each individual.
- Conducted presentations to expose and increase T-Mobile awareness in marketplace.
- Participated in community events to promote services and engage with public.
- Worked effectively in fast-paced environments.
Associate Manager
T-Mobile
Atlanta, GA
01.2010 - 01.2012
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Handled responsibilities successfully in manager's absence.
- Assisted manager in planning and implementing strategies to attract customers and maximize sales.
Education
Some College (No Degree) - Human Resources Management
Ashford University
Some College (No Degree) - Criminal Justice- Pre Law
University of Southern MS
Skills
- Budgeting and Forecasting
- Inventory Control
- Risk Management
- Staff Retention
- Technical Support
- Project Development and Lifecycle
- Quality Assurance and Control
- Closing Tactics and Contract Negotiations
- Microsoft Office Suite Expert
- Work Flow Planning
- Customer Relations Specialist
- Purchasing and Procurement
- Performance
- Management
- Schedule Management
Websites
Timeline
Claims Adjuster
Progressive
06.2022 - Current
Sales Manager
T-Mobile
01.2012 - 05.2022
Associate Manager
T-Mobile
01.2010 - 01.2012
Some College (No Degree) - Human Resources Management
Ashford University
Some College (No Degree) - Criminal Justice- Pre Law
University of Southern MS