Anika Hossain
Buffalo,NY
Summary
Talented professional with a persisting work ethic to improve the well-being of clients’ lives through advocacy and counseling. Able to handle difficult interpersonal situations with empathy, active listening and conflict resolution while supporting and building a safer community. Skilled in developing comprehensive career development programs, and connecting students with job opportunities in advanced manufacturing and energy.
Overview
8
8
years of professional experience
Work History
Career Coach
Northland Workforce Training Center
Buffalo , NY
12.2023 - Current
- Completed comprehensive needs assessment for every student in the advanced manufacturing or energy career training programs.
- Developed, and executed student success plans including the coordination of all necessary support services needed for individual students to achieve their educational and employment goals.
- Completed enrollment processes including completion of financial aid verification, processing of student bills, registration for classes, purchasing of textbooks, purchase of tools and/or consumables, and completion of returning student Northland Grants.
- Coached students on job search strategies, including resume writing and interviewing techniques.
Targeted Case Manager and Psychosocial Rehab. Specialist
Endeavor Health Services
Buffalo, NY
05.2023 - Current
- Providing clients advocacy, coordination of care, referrals and linkages to services like housing, transportation, insurance, and transitional care
- Assist clients build or restore skills that will engage clients in successful community involvement while reinforcing clinic skills
- Implement assessment tools that help identify needs and develop client-specific goals in the treatment plan using a strength-based approach.
Intensive Preventive Caseworker
Gateway Longview
Buffalo, NY
07.2022 - 05.2023
- Provide intensive in-home contact, service provision, and therapeutic rapport with families which includes face-to-face counseling, active treatment, and intervention
- Assess, develop, and participate with referral sources; court, community providers, and other applicable agency staff
- Develop, teach, and evaluate effective techniques with families, i.e., anger management, behavioral modification, and Solution-Focused Trauma-Informed Care
Care Coordinator
Landmark Health
Buffalo, NY
09.2020 - 07.2022
- Provide exceptional care coordination to ailing patients and relay to acute care providers to mitigate risk
- Manage telephonic surveys for homebound geriatric patients to collect clinical data and schedule home visits
- Run analytical reports to ensure the urgent needs of patients depending on their acuity.
Student Library Staff
Andrew L Bouwhuis Library
Buffalo, NY
09.2015 - 12.2020
- Organized and assembled records and shelved books and other library materials
- Collected books, periodicals and videotapes at the circulation desk
- Delivered satisfactory customer service by finding certain books and answering routine inquiries.
Administrative Assistant
Horizon Health Services
Buffalo, NY
01.2020 - 09.2020
- Performed various administrative duties to obtain copays, schedule appointment and update insurance information
- Composed and typed routine correspondence using MS Office
- Assembled clinical records and new patient charts assisting various community health care providers.
Pharmacy Technician
Rite Aid Pharmacy
Buffalo, NY
10.2016 - 12.2019
- Provided direct guidance for technical questions regarding insurance coverage and copays
- Processed all electronic and hard copy files in the pharmacy in the computer software
- Sorted, stocked, labeled medication for record-keeping and monitored inventory in the pharmacy.
Administrative Assistant
UB Family Medicine Practitioner, PLLC
Buffalo, NY
06.2018 - 08.2018
- Interviewed patients to update medical records
- Assisted in scheduling patient's appointments using EMR software
- Collaborated with the doctor and medical students to schedule medical examinations
Education
Bachelor of Arts - Psychology
Canisius College
12.2019
Skills
- Case Management
- Efficiency in organization and time management
- Critical and analytical skills
- Crisis Intervention
- Motivational Interviewing and Active listening
- Cultural competence
- Career Counseling
- Progress Monitoring
- Resume Building
- Educational Support
- Behavioral Management
Languages
Bengali
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Career Coach
Northland Workforce Training Center
12.2023 - Current
Targeted Case Manager and Psychosocial Rehab. Specialist
Endeavor Health Services
05.2023 - Current
Intensive Preventive Caseworker
Gateway Longview
07.2022 - 05.2023
Care Coordinator
Landmark Health
09.2020 - 07.2022
Administrative Assistant
Horizon Health Services
01.2020 - 09.2020
Administrative Assistant
UB Family Medicine Practitioner, PLLC
06.2018 - 08.2018
Pharmacy Technician
Rite Aid Pharmacy
10.2016 - 12.2019
Student Library Staff
Andrew L Bouwhuis Library
09.2015 - 12.2020
Bachelor of Arts - Psychology
Canisius College
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