Anika Mahamood
Greensboro,NC
Summary
Compassionate CNA with experience in assisting patients with daily living activities and monitoring vital signs. Strong collaborator known for effective communication with patients and families, ensuring adherence to care plans and promoting a supportive environment.
Overview
13
13
years of professional experience
Work History
CNA
Camden Health and Rehabilitation
Greensboro, North Carolina
01.2025 - Current
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vitals and reported changes to nursing staff.
- Documented patient care activities in electronic health records system.
- Communicated effectively with patients and families regarding care plans.
- Maintained a clean and safe environment for patients and staff.
- Collaborated with interdisciplinary teams to improve patient care strategies.
- Provided emotional support to patients during recovery processes.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
CNA
Countryside Manor
Stokesdale, North Carolina
06.2022 - 02.2025
- Monitored patient vitals and reported changes to nursing staff.
- Assisted patients with daily living activities and personal hygiene.
- Communicated effectively with patients and families regarding care plans.
- Documented patient care activities in electronic health records system.
CNA
Guilford Health Care Center
Greensboro, NC
03.2023 - 01.2025
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vitals and reported changes to nursing staff.
- Documented patient care activities in electronic health records system.
- Collected specimens from patients for laboratory testing purposes.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Customer Service Representative
Duke Energy
Charlotte, NC
05.2015 - 05.2022
- Assisted customers with inquiries regarding energy services and billing issues.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Managed high call volumes while maintaining professional communication standards.
- Collaborated with cross-functional teams to improve service delivery processes.
- Documented customer interactions accurately in the company's CRM system.
- Trained new employees on customer service protocols and best practices.
- Educated customers on energy conservation programs and available resources.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales Representative Team Leader
Windstream
Charlotte, North Carolina
02.2013 - 04.2014
- Trained new sales representatives on products and company policies.
- Developed training materials for ongoing staff development initiatives.
- Fostered relationships with clients to enhance customer satisfaction and retention.
- Assisted in resolving customer inquiries and issues promptly and professionally.
Education
High School Diploma -
East Mecklenburg High School
Charlotte 06-2007
Some College (No Degree) - Prerequisites For Nursing
Guilford Technical Community College
Jamestown, NC03-2026
Skills
- Patient care
- Vital signs monitoring
- Electronic health records
- Supply management
- Team collaboration
- Customer communication
Timeline
CNA
Camden Health and Rehabilitation
01.2025 - Current
CNA
Guilford Health Care Center
03.2023 - 01.2025
CNA
Countryside Manor
06.2022 - 02.2025
Customer Service Representative
Duke Energy
05.2015 - 05.2022
Sales Representative Team Leader
Windstream
02.2013 - 04.2014
High School Diploma -
East Mecklenburg High School
Some College (No Degree) - Prerequisites For Nursing
Guilford Technical Community College