ANIKA Merrick
Hattiesburg,MS
Summary
Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Organized bringing strengths in handling work independently and solving routine problems without oversight. A hardworking and reliable focused on going above and beyond to support the team and serve customers.
Overview
24
24
years of professional experience
Work History
Customer Service Representative Agent
Maximus Federal
07.2020 - 08.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Plant Worker
Pilgrims Pride
09.2018 - 07.2020
- Cutting chicken, bagging chicken, packing chicken to go out to the stores
Caregiver
Eagan Healthcare
03.2011 - 05.2017
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
- Monitored intake of food and medication and alerted staff to deterioration in patient conditions
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
- Maintained confidentiality concerning treatment and personal information
- Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
- Supported the social and emotional needs of patients by providing caring companionship
- Responded appropriately to family members when discussing patient care and instructions for discharge
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
- Resupplied patients with personal hygiene items like towels, soap and toilet paper
- Responded appropriately to symptoms and behavior
- Prepared patients for surgeries and treatments by washing, shaving and draping specific body areas
- Transported patients by wheelchair or rolling bed between care and examination rooms
Medical Assistant
Urology Center
09.2005 - 05.2010
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Prepared patients for examinations, procedures, and treatments
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Prepared and maintained all supplies in exam rooms by ordering, distributing, and managing inventory
Night Manager
Great American Cookies
03.2000 - 08.2005
- Counting Money and Night Drops
- Improved guest satisfaction scores dramatically with enhanced customer service strategies
Education
Licensed Practical Nurse - Nursing
Kaplan University
Omaha, NE05.2006
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Metro Community College
Omaha, Ne05.2006
MEDICAL ASSISTANT - MEDICAL
GRETNA CAREER COLLEGE
GRETNA, LA06.2003
Skills
- Attention to detail
- Verbal communication
- Problem-solving
- CUSTOMER SERVICE
- DEPENDABLE
- VITAL SIGNS
- Multitasking
References
- LATOSHIA LAMARK, 113 JANET DR, AVONDALE, LA, 70094, (504)266-1108
- JANEL FAULKNER, 7151 WAYSIDE DR, NEW ORLEANS, LA, 70128, (504)266-1108
- PHILLIP COLLINS, 128 CHERRYWOOD LN, PEARL RIVER, LA, 70452, (504)278-3402
Timeline
Customer Service Representative Agent
Maximus Federal
07.2020 - 08.2024
Plant Worker
Pilgrims Pride
09.2018 - 07.2020
Caregiver
Eagan Healthcare
03.2011 - 05.2017
Medical Assistant
Urology Center
09.2005 - 05.2010
Night Manager
Great American Cookies
03.2000 - 08.2005
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Metro Community College
MEDICAL ASSISTANT - MEDICAL
GRETNA CAREER COLLEGE
Licensed Practical Nurse - Nursing
Kaplan University
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