Anika Rios
Nashville,TN
Summary
Skilled at coordinating routine and special promotions merchandising needs for certain clientele. Experienced with managing projects, directing team operations and serving customer needs. Exceptional server and proficient in local climate trends, native species and customer preferences for different landscaping requirements. Customer-driven and dependable in upholding schedules and serving customers.
Dynamic Sales Representative with a proven track record at Improveit Home Remodeling, adept in customer relationship building and sales strategy development. Leveraged interpersonal communication skills and sales expertise to expand the customer base and increase revenue through strategic upselling. Excelled in customer service, ensuring high satisfaction and retention rates.
Overview
6
6
years of professional experience
Work History
Sales Representative
Improveit Home Remodeling
03.2024 - 08.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
CNA
Healthcare Staffing Inc.
05.2022 - 03.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Server
Pub By Novo
02.2018 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma - High School Diploma
Warren Central Highschool
Bowling Green05.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Sales closing
- Sales strategy development
- Complex Problem-Solving
- Sales Development
- Product and Service Sales
- Customer Retention
Timeline
Sales Representative
Improveit Home Remodeling
03.2024 - 08.2024
CNA
Healthcare Staffing Inc.
05.2022 - 03.2023
Server
Pub By Novo
02.2018 - 10.2022
High School Diploma - High School Diploma
Warren Central Highschool
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