ANIKA SZOKOL
Phoenix,AZ
Summary
I am organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Soda Jerk
05.2024 - 07.2024
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Scooped and provided ice cream to customers
- Cleaned establishment
- Took customer orders and worked on the register
- Provided extra help in the backup kitchen
Receptionist
Urban Wax
02.2023 - 08.2023
- Scheduled appointments and made follow-up calls to clients
- Answered multi-line phone system and greeted callers
- Maintained office supplies inventory by checking stock and ordering new supplies
- Entered data into system and updated customer contacts with information to keep records current
- Responded to emails and other correspondence to communicate and enhance business processes.
Farmer's Market Vendor
Lily Mae's Pickle Company
04.2021 - 12.2022
- Reconciled inventory and customer orders regularly to monitor product availability
- Handled cash, check and credit cards, processing transactions onsite for products and services
- Loaded and unloaded boxes and pallets of merchandise
- Conducted market research to identify customer needs and preferences.
Education
Bachelor of Business - Business
Arizona State University
Tempe, AZ05.2027
High School Diploma -
Horizon High School
Scottsdale, AZ05.2023
Skills
- Reception Functions
- Schedule Management
- Set Appointments
- Customer Service
- Team Collaboration
Timeline
Customer Service Associate
Soda Jerk
05.2024 - 07.2024
Receptionist
Urban Wax
02.2023 - 08.2023
Farmer's Market Vendor
Lily Mae's Pickle Company
04.2021 - 12.2022
Bachelor of Business - Business
Arizona State University
High School Diploma -
Horizon High School
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