Anika Tessman
Austin,TEXAS
Summary
Dynamic and detail-oriented professional with extensive customer service expertise built over 13 years of experience. Proven ability to enhance guest experiences through effective multitasking and personalized attention. Recognized for building strong relationships, resolving issues promptly, and contributing to a positive work environment, ensuring high levels of client satisfaction and repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hostess/ Secretary
Palazio Men's Club
2021.10 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Enhanced visibility of office policies by creating and distributing employee handbook.
- Enhanced guest experience by providing attentive service and anticipating party needs.
- Increased repeat clientele by building strong relationships with guests through personalized attention and follow-up communication after events.
Waitress
Devil May Care
2021.01 - 2021.10
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Yacht Stewardess
Marbella Yacht
2019.12 - 2021.01
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
- Managed inventory of onboard supplies, tracking usage patterns to minimize waste and optimize restocking procedures.
- Upheld company reputation by adhering strictly to dress codes, grooming standards, and code of conduct protocols.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Conducted regular cabin checks during long-haul charters, monitoring passenger wellbeing and offering assistance as needed.
- Assisted in the preparation and serving of meals, ensuring dietary requirements were met for each passenger.
- Collaborated with captain and other crew members to ensure smooth communication and coordination during charters.
- Facilitated entertainment options for passengers, helping them select movies or activities suited to their preferences.
- Coordinated efficient meal services by working closely with catering teams before departure.
Waitress
Bleu Bistro
2016.06 - 2020.03
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed and accuracy.
- Collaborated with kitchen staff to streamline order delivery and maintain quality standards.
- Trained new waitstaff on menu offerings, service protocols, and customer engagement techniques.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged loyalty.
- Coordinated special events and private parties, tailoring services to meet diverse client needs.
Sales Associate
Lucky Brand
2015.03 - 2015.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Waitress
Montana Mike's Steakhouse
2013.09 - 2015.06
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Del Mar College
Corpus Christi, TXSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Customer service expertise
- Guest engagement
- Payment processing
- Hospitality service expertise
- Special requests handling
- Guest relations
- Service prioritization
- Restaurant operations
- Event planning
- Effective customer upselling
- Promotional awareness
- Reliable and trustworthy
Certification
TABC Certified
Food Handlers Certified
Timeline
Hostess/ Secretary
Palazio Men's Club
2021.10 - Current
Waitress
Devil May Care
2021.01 - 2021.10
Yacht Stewardess
Marbella Yacht
2019.12 - 2021.01
Waitress
Bleu Bistro
2016.06 - 2020.03
Sales Associate
Lucky Brand
2015.03 - 2015.12
Waitress
Montana Mike's Steakhouse
2013.09 - 2015.06
Del Mar College