Anil Abraham Joy
Plano,USA
Summary
Results-oriented professional with a strong educational foundation and diverse skill set, ready to deliver value in a progressive organization. Focused on innovative solutions and collaborative teamwork to drive success and foster growth in challenging environments. Open to new opportunities that align with organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CSA- Clinical Staff Assistant
UT Southwestern Medical Center
Dallas, Texas
01.2023 - Current
- Coordinated scheduling for appointments, optimizing workflow and reducing wait times.
- Facilitated patient inquiries, ensuring prompt and accurate information delivery.
- Educated patients on service offerings, enhancing overall satisfaction and engagement.
- Resolved customer complaints through effective communication and problem-solving techniques.
Machine Operator
Quest Medicals Inc.
Allen, Texas
01.2018 - 01.2018
- Monitored equipment during production to ensure performance, prevent defects, and identify malfunctions.
- Operated and maintained production machinery to optimize performance and reduce downtime.
- Quality Control & Inspections: Measures, tests and examines manufactured parts or finished medical assemblies using calipers, gauges, and other precision measuring instruments.
- Recorded production metrics and quality checks while maintaining logs according to standard operating procedures.
Material Handler
Honeywell- Enterprise Mobile
Plano, Texas
01.2014 - 01.2015
- Executed logistics for raw component and supply delivery to production lines, preventing workflow disruptions and ensuring timely operations.
- Conducted stock assessments and maintained inventory records, supporting optimal supply levels for production needs.
- Inspected equipment regularly to ensure operational effectiveness and reduce downtime.
- Implemented safety protocols, reducing workplace accidents and promoting a safe working atmosphere.
- Ensured compliance with OSHA and Honeywell safety guidelines by maintaining a clean and organized warehouse environment.
Quality Assurance (Q.A.)
Broadridge Financial Solutions, Inc.
Edgewood, New York
01.2012 - 01.2014
- Quality Monitoring: Continuously monitor print quality, review documents during the printing /insertion process and ensure all client output meets strict formatting and regulatory standards.
- Reviewed samples against print requests, identified misaligned data or print errors, and tracked processed work to maintain quality standards.
- Issue Resolution: Log Printer and file problems, troubleshoot software/Hardware issues and contact vendor maintenance.
- Adapted swiftly to new challenges by acquiring necessary skills and knowledge.
- Provided assistance and guidance to colleagues to enhance team performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized workload to ensure timely completion of assigned tasks and meet project deadlines.
- Enhanced communication abilities by engaging in regular interactions with colleagues.
- Organized and prioritized multiple projects effectively to meet deadlines.
Purchase Coordinator
Weatherford Oil Tool M.E. Ltd.
Doha, Qatar
01.2008 - 01.2010
- Managed purchase order process from initiation to completion, including obtaining quotes, preparing documentation, tracking deliveries, and resolving discrepancies.
- Coordinated procurement processes to ensure timely delivery of materials and supplies, converting purchase requisitions into purchase orders while adhering to financial guidelines and production schedules.
- Managed vendor relationships and negotiated contracts to secure favorable purchasing terms and conditions.
- Implemented process improvements that enhanced operational efficiency and reduced procurement cycle times.
- Conducted periodic supplier evaluations to assess compliance with quality standards and expectations, ensuring product consistency across the organization.
- Collaborated with finance department on purchase order approvals, invoice reconciliation, and budget tracking, enhancing financial accuracy and transparency.
- Implemented inventory control measures to optimize stock levels, reducing carrying costs and minimizing stockouts.
Account Payable & Account Receivable
Seiat Trading and Contracting L.L.C.
Doha, Qatar
01.2005 - 01.2007
- Payment Execution: Schedules and prepares outgoing disbursements via checks.
- Verified and posted vendor invoices, ensuring accurate coding and matching with purchase orders to streamline payment processes.
- Vendor Relations: Reconciles vendor statements, addressing billing discrepancies, and answers vendor inquiries.
- Cash Applications: Records bank deposits, applies customer payments to appropriate accounts and tracks aging reports.
- Managed collections process to enhance cash flow through timely tracking of overdue balances and resolution of payment issues.: Tracks overdue balances, sends payment reminders and resolves payment.
- Invoicing: Generates, computes charges and mails accurate invoices to clients.
- Maintained and organized digital and physical files for audits and historical tracking, ensuring easy retrieval and compliance.
Education
Master of Business Administration -
University of Madras
Chennai, India01-2004
Accounting 1, 2 & 3 - Continuing Education
Richland College
Richardson, Texas01-2017
Quick Books - undefined
Collin College Courtyard Center
Plano, Texas01-2017
Bachelor of Commerce - Taxation & Accounting
University of Mahatma Gandhi
Kerala, India01-2002
Skills
- Administrative and financial expertise
- Skilled in MS Office Suite and email management
- Productivity improvement
Accomplishments
1. Problem Resolutions & Efficiency
- Resolved of complex patient inquires on First contact, eliminating the need fo escalations.
- Processed daily patient intake for 60-90+ patients, reducing average wait times by 20%
2. Patient Satisfaction & Communication
- Improved clinic Patient Satisfaction
- Reduced appointment no- show rates by 10% by implementing a personalized patient call and reminder system
- Coordinated urgent add-on appointments and triaged high -volume phone lines, ensuring critical cases were seen promptly while maintaining a seamless schedule
- Minimized patient friction by clearly communicating wait times and managing expectations during unexpected clinical delays, ensuring a transparent and respectful patient experience.
3. Administrative
- Managed office supplies procurement and inventory tracking, reduce office waste and ensuring zero stock-outs.
- Streamlined the prior authorization process for specialized ophthalmic procedures, and preventing scheduling delays.
- Coordinated seamless patient referrals and cross- clinic communication with the external optometric and medical office and ensuring all diagnostic reports were compiles prior appointments.
- Maintained 100% compliance with HIPAA and OSHA while documenting complex medical histories and complaints in Electronic Health Record (EHR) system
Certification
- J.D. Edwards training – Service Rental
- Essential for Enterprise Excellence
- Environmental Induction
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Limited Working
Tamil
Limited Working
Timeline
CSA- Clinical Staff Assistant
UT Southwestern Medical Center
01.2023 - Current
Machine Operator
Quest Medicals Inc.
01.2018 - 01.2018
Material Handler
Honeywell- Enterprise Mobile
01.2014 - 01.2015
Quality Assurance (Q.A.)
Broadridge Financial Solutions, Inc.
01.2012 - 01.2014
Purchase Coordinator
Weatherford Oil Tool M.E. Ltd.
01.2008 - 01.2010
Account Payable & Account Receivable
Seiat Trading and Contracting L.L.C.
01.2005 - 01.2007
Accounting 1, 2 & 3 - Continuing Education
Richland College
Quick Books - undefined
Collin College Courtyard Center
Bachelor of Commerce - Taxation & Accounting
University of Mahatma Gandhi
Master of Business Administration -
University of Madras
Summary of Skills
- Office Administration Skills
- Performed at work that meets High Quality Standards of Accuracy, attention to detail and ability to work in a fast paced and stressful environment
- Established and maintained the organization requirements for all the products and consignment
- Maintaining the material requirement ordering system and warehousing replenishment
- Ensured office equipment ran smoothly and properly and managed inventories, ordered equipment and supplies Prepared quotations, purchase orders, invoices and account payables
- Handled incoming calls from clients and routed them to appropriate divisions
- Managed Purchasing and Controlling material flow to meet production in demand and lead time
- Leadership Skills
- Led and inspired a team of front line executives by consistently delivering exceptional customer service whilst complying with all the routine and laid down requirements of the organization
- Trained staff, deciding on when and what training requirements are needed and ensure they have achieved their duties and responsibilities on time.
Gold PACT Pin Honorees
- Awarded Two Gold PACT pins in 2025-2026: Recognized for exceptional patient care and collaboration within the Ophthalmology department
- Department Milestone: Created Department history by becoming the first individual to receive two Gold PACT pins within a single calendar year