Anil Malik
Millersville,MD
Summary
Enthusiastic restaurant professional with strong understanding of hospitality and food and beverage industries with over 20 years of experience focusing on guest satisfaction. Quick learner with great multitasking skills and exceptional work ethic. Held multiple positions including Bartender, Certified server trainer, and food expeditor. Skilled in anticipating customer needs, addressing complaints and exceptional customer service. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Lead Server/ Food Expeditor
Longhorn Steakhouse
Laurel, MD
05.2013 - 04.2023
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new servers to uphold service standards and efficiency
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Provided exceptional customer service, resolving issues to ensure repeat business.
- Communicated effectively with servers to confirm order accuracy and special requests.
- Streamlined communication between kitchen and front-of-house operations to enhance efficiency.
- Implemented quality control measures to maintain high standards for food presentation.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained food presentation for consistency and quality standards.
- Trained new staff on proper expediting procedures and service protocols.
Bartender/ Server
Outback Steakhouse
Laurel, MD
05.2008 - 05.2013
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Crafted a diverse range of cocktails, enhancing customer experience and satisfaction.
- Trained new bartenders on standard operating procedures and drink recipes.
- Monitored alcohol consumption levels to promote responsible serving practices.
- Served high customer volumes during special events, nights, and weekends.
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Resolved guest complaints promptly, maintaining high satisfaction levels through attentive care.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled large parties upwards of 60 people
Server
Nordstrom Cafe
Annapolis, MD
08.2004 - 05.2008
- Managed multiple tables efficiently, prioritizing tasks to enhance service flow.
- Communicated with kitchen staff for timely and accurate order delivery.
- Trained new servers on menu knowledge and proper serving etiquette.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Hospitality
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Meade Senior High School
Severn, MD05.2004
Skills
Exceptional leadership
Outstanding customer service
Safe food handling procedures
Responsible alcohol service
Employee training and development
High volume dining
Upselling techniques
Food and beverage pairing
Food presentation
Accomplishments
Employee of the month with all employers
Languages
Urdu
Spanish
Timeline
Lead Server/ Food Expeditor
Longhorn Steakhouse
05.2013 - 04.2023
Bartender/ Server
Outback Steakhouse
05.2008 - 05.2013
Server
Nordstrom Cafe
08.2004 - 05.2008
Hospitality
Anne Arundel Community College
High School Diploma -
Meade Senior High School