Anila Zafar
Union City
Summary
Dedicated and detail-oriented warehouse associate with eight months of hands-on experience in Amazon operations, as an Amnesty Floor Monitor (AFM), and Problem Solve Associate at Amazon MGE9. Proven ability to maintain inventory accuracy, support safety protocols, and ensure efficient warehouse flow in fast-paced environments. Holds an MBA in Human Resource Management, offering strong organizational and communication skills. Bilingual in English and Urdu, with a solid understanding of warehouse processes and time management.
Overview
1
1
year of professional experience
Work History
Amnesty Floor Monitor (AFM)
AMAZON MGE9
Union City
11.2024 - Current
- As an Amnesty Floor Monitor (AFM), my primary responsibilities focus on ensuring the smooth operation of the AR floor and maintaining the efficient flow of items:
- Breaking Jams: Trained to identify and efficiently resolve jams within the Robin arm of the AR floor, minimizing disruptions and maintaining operational flow.
- Amnesty Collection: Responsible for collecting and clearing amnesty items from the live AR floor, a critical task for sustaining workflow and preventing bottlenecks.
- Troubleshooting Faulted Drives: Perform initial diagnosis of issues with faulted drives on the AR system to support timely resolutions.
- Coordination with RME: Collaborate closely with Reliability, Maintenance, and Engineering (RME) teams by reporting and providing detailed initial information on faulted drives and other technical issues, ensuring swift resolution.
Problem Solve Associate
AMAZON MGE9
Union City
11.2024 - Current
- Investigate and Resolve Exceptions: Investigate and resolve package exceptions, including damaged, mis-sorted, or unscannable items, to ensure accurate and timely delivery.
- Returns and Donations Processing: Process returned and loose items for donation that are no longer eligible for shipping.
- Hazardous Material Handling: Safely process leaking liquids and prepare them for proper disposal through the waste management department.
- Tool Utilization: Utilize Amazon tools, such as PRISM, to sort packages and identify the necessary actions for resolution.
- Floor monitoring and Patrol: Conducted regular floor walks to identify misplaced parcels or scanning issues, retrieving and redirecting items from incorrect zones to ensure proper processing.
Associate Safety Committee Member
AMAZON MGE9
Union City
11.2024 - Current
- Collaborated with safety specialists and leadership to implement site-wide safety improvements and ensure compliance with Amazon's EHS (Environment, Health, and Safety) standards.
- Promoted a culture of safety by educating associates on best practices, hazard recognition, and adherence to Amazon's safety policies.
- Conducted regular facility walkthroughs to identify unsafe conditions, report hazards, and verify proper use of PPE (Personal Protective Equipment).
- Provided feedback on workstation setup, lifting techniques, and workflows to reduce ergonomic risks and improve associate well-being.
Education
MBA - HR
COMSATS University
Abbottabad, Pakistan01.2017
BBA - Hons
The University of Agriculture
Peshawar, Pakistan01.2013
Skills
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Familiarity with Amazon systems and workflows, such as KNET
- Strong analytical and problem-solving skills
- Comfort with technology and software tools
- Time management and prioritization under pressure
- Good written and verbal communication skills
Personal Information
- Date of Birth: 04/23/90
- Gender: Female
- Nationality: Pakistani
Languages
Khowar, English, C1, C1, C1, C1, C1, Urdu, C2, C2, C2, C2, C2
Contact Information - Home Address
5175 Oakley Commons Blvd, Union City, GA, 30291, United States
Other Skills - Professional Expertise
- Strong attention to detail
- Ability to multitask in a fast-paced environment
- Familiarity with Amazon systems and workflows (e.g., KNET)
- Strong analytical and problem-solving skills
- Comfort with technology and software tools
- Time management and prioritization under pressure
- Good written and verbal communication skills
Timeline
Amnesty Floor Monitor (AFM)
AMAZON MGE9
11.2024 - Current
Problem Solve Associate
AMAZON MGE9
11.2024 - Current
Associate Safety Committee Member
AMAZON MGE9
11.2024 - Current
MBA - HR
COMSATS University
BBA - Hons
The University of Agriculture
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