Anilda Monteiro
Brockton,MA
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Burger King
Rockland, Massachusetts
08.2024 - Current
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with safety regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
Assistant Manager
Domino's Pizza
Weymouth, Massachusetts
02.2024 - 07.2024
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
Personal Assistant
LL Brows Academy
Abington , MA
02.2022 - 05.2023
- Documented key information from each service visit into detailed reports.
- Submitted reports to and reviewed reports with supervisor.
- Managed and prioritized daily schedules, ensuring efficient allocation of executive's time.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
- Performed various clerical tasks and organized office areas to promote productivity.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Monitored and responded to emails and calls, ensuring timely communication with customers.
Education
Associate of Arts - Natural Sciences
Quincy College
Quincy, MA05-2024
Bachelor of Arts - Psychology
Quincy College
Quincy, MA05-2023
Skills
- Data analysis
- Research methods
- Statistical software
- Customer service
- Conflict resolution
- Effective communication
- Time management
- Report writing
- Verbal and written communication
- Team motivation
- Budget assistance
- Sales forecasting
- Cost reduction
- Employee supervision
- Orientation and training
Timeline
Assistant Manager
Burger King
08.2024 - Current
Assistant Manager
Domino's Pizza
02.2024 - 07.2024
Personal Assistant
LL Brows Academy
02.2022 - 05.2023
Associate of Arts - Natural Sciences
Quincy College
Bachelor of Arts - Psychology
Quincy College