ANILSI CRUZ
Bronx,NY
Summary
Corporate Communication graduate with experience creating clear, high-quality materials for diverse audiences. Skilled in customer relations, team collaboration, and tailoring messages to audience needs. Committed to building trust through integrity while contributing to business goals.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sales Associate
Starbucks
New York, NY
01.2019 - Current
- Served 350+ customers daily while following brand standards and creating a positive guest experience in fast-paced setting
- Addressed customer concerns by identifying needs and providing solutions that improved satisfaction and return visits
- Earned Employee of the Quarter in 2020 for outstanding customer service and reliable team work
- Trained 5+ new team members on beverage prep, POS system, customer service, and quality control to promote efficient, consistent work
- Collaborated with team members to solve issues, share feedback, and adjust to shifting priorities while keeping daily operations on track
College Prep Intern
South Bronx United
Bronx, NY
01.2024 - 05.2024
- Facilitated workshops for groups of 20+ students on college financial planning, academic strategies, and available college resources
- Assisted 50+ students with academic, college prep, and career planning by listening to their concerns, tailoring guidance to individual goals, and encouraging perseverance
- Coordinated with parents to verify student participation and promote program resources, helping students maintain extracurricular eligibility
- Maintained accurate student records in Salesforce to support team coordination and student success
Education
Bachelor of Arts - Corporate Communication, Minor in Black and Latino Studies
Baruch College, CUNY Weissman School of Arts And Science
New York, NY05-2024
Associate of Science - Business
Medgar Evers College, CUNY
Brooklyn, NY01-2022
Skills
- CRM: Salesforce
- Inventory Management
- Customer Relationship Management
- Microsoft Office: Word, PowerPoint, Excel
- Google Workspace: Docs, Slides,Drive
- Content and Design: Video Editing, TikTok , Canva
- POS Systems
- Languages: English,Spanish
Certification
- Conversation Partner Program (CPP) Certification Aug. 2022 - Dec. 2022
- Strengthened intercultural communication and adaptability by exploring cultural backgrounds, perspectives, and communication styles through weekly discussions
- Built networking and relationship-building skills through professional events and engaging with fellow program participants
- Social Media: TikTok Certification (Dec. 2023), LinkedIn (May 2022)
SKILLS
Language Skills: Fluent in Spanish
Inventory Management
Google Workspace (Docs, Slides, Drive)
Salesforce, Canva
Microsoft Office(Word, PowerPoint, Excel)
Video Editing
ACADEMIC PROJECTS
Contemporary Issues in Digital Media, Brand Analysis: e.l.f. Cosmetics | Baruch College | Nov. 2023 – Dec. 2023
- Analyzed brand positioning and marketing strategies to identify strengths, weaknesses, and growth opportunities
- Developed an editorial calendar focused on digital content strategies and audience engagement
Caribbean Literature and Culture, A Scholarly Symbolism Podcast | Baruch College | Jan. 2023 – May 2023
- Co-hosted an educational podcast exploring three acclaimed books and their cultural significance
- Collaborated with five classmates to develop podcast scripts and discussions connecting literary themes to historical context and contemporary issues
Timeline
College Prep Intern
South Bronx United
01.2024 - 05.2024
Sales Associate
Starbucks
01.2019 - Current
Bachelor of Arts - Corporate Communication, Minor in Black and Latino Studies
Baruch College, CUNY Weissman School of Arts And Science
Associate of Science - Business
Medgar Evers College, CUNY