KISHA M. JACKSON
Cedar Grove,NJ
Summary
10+ years sales support experience with leading digital and print publishers. Full lifecycle experience supporting multi-million-dollar sales efforts, from sales presentations/proposals to contract management to campaign tracking, social media and customer experience. Recently acquired two digital certifications: Google Fundamentals of Digital Marketing; Social Media, HubSpot Academy.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Sales Operations Analyst
AARP
Cedar Grove, NJ
01.2025 - Current
- Provide top-notch support by solving customer issues quickly and thoroughly, helping boost satisfaction and drive $130 million in revenue through smoother operations and successful campaigns.
- Developed marketing presentations, participated in client brainstorming meetings, and utilized CRM insights to enhance outreach and strengthen cross-team collaboration.
- Coordinated client events, managed expense workflows, and tracked sales leads to drive process improvements.
- Coordinate production logistics for quarterly publication delivery while streamlining operations to reduce costs, resolve inefficiencies, and fuel long-term business growth.
- Facilitated discussions on issues affecting individuals aged 50 and older to identify and address key concerns.
Business Process Analyst
WORKDAY
Cedar Grove, NJ
01.2021 - 01.2025
- Assessed business performance against growth targets to enhance daily operations.
- Assessed ongoing business performance against growth targets to facilitate daily operations.
- Prioritized and resolved operational issues, optimizing infrastructure focused on case queue management and customer experience.
- Fostered cross-functional collaboration with finance for budget and headcount planning, and with sales systems for customer performance insights and content teams for communication enhancements.
- Led global operations in the Software as a Service (SaaS) industry.
Senior Sales Operations Analyst/Campaign Management & Reporting
WEBMD
New York, NY
01.2007 - 01.2020
- After the PE-backed acquisition and reporting shift to CFOs office, promoted to newly expanded role which supported ~$300M in annual sales for online, tablet and mobile advertising in the professional medical and direct-to-consumer markets.
- Managed sales contract lifecycle for ~30-40 advertisers annually, coordinating ~20 contracts weekly.
- Assumed expanded responsibility for campaign management, including revenue forecasting and billing. Operated as the intermediary between Sales and Finance to allow salespeople to focus on more client-facing activities.
- Created training materials to equip departmental employees in sales contract development process.
- Managed content for a leading health and wellness website
Sales Operations Analyst/Sales Contract Management
WEBMD
New York, NY
01.2008 - 01.2017
- Led ad sales, billing, and finance collaboration, overseeing quote-to-cash contracting process from creation to storage, retrieval, and renewal.
- Managed the sales contract lifecycle for ~30-40 new and existing advertisers per year, ensuring a timely and accurate client experience.
- Coordinated workflows and legal documentation for ~20 contracts weekly, ensuring 24-48-hour turnaround.
- Self-studied Salesforce to manage contract and billing adjustments effectively.
- Managed content for a leading health and wellness website
Strategic Account Specialist/Sales Support
WEBMD
New York, NY
01.2007 - 01.2008
- Liaised with ad sales team, marketing, creative services, and billing to ensure seamless execution of campaign operations.
- Developed product and budget-specific support materials for ~10-15 client proposals per week.
- Developed targeted support materials for 10-15 client proposals weekly, enhancing clarity and alignment with budget requirements.
- Created and distributed monthly campaign metrics reports for 15+ clients and agencies, facilitating data-driven decision-making.
- A leading health and wellness website
Education
Bachelor of Science - Business Administration Advertising Major
Rider University
Lawrenceville, NJSkills
- Salesforce management
- CRM: Salesforce
- Digital campaign management
- Revenue forecasting
- Data analysis
- Process improvement
- Collaboration tools
- Other: Microsoft Office (Word, Excel, PowerPoint)
- Social Media: Facebook, Twitter, Instagram
Personal Information
Title: Sales Support, Operations Analyst
Certification
Certified in Google Fundamentals of Digital Marketing, 2020, Certified in Social Media, HubSpot Academy, 2020
Timeline
Sales Operations Analyst
AARP
01.2025 - Current
Business Process Analyst
WORKDAY
01.2021 - 01.2025
Sales Operations Analyst/Sales Contract Management
WEBMD
01.2008 - 01.2017
Senior Sales Operations Analyst/Campaign Management & Reporting
WEBMD
01.2007 - 01.2020
Strategic Account Specialist/Sales Support
WEBMD
01.2007 - 01.2008
Bachelor of Science - Business Administration Advertising Major
Rider University