Summary
Overview
Work History
Education
Skills
Timeline
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Matthew T. M. Thomas

Northbrook,IL

Summary

Results-Driven Sales Analyst with five significant work experiences and extensive working knowledge of Finance and IT processes. Currently in a role for NTN Bearing Corp, where I combine my skill sets to be a leading collaborator with Salesforce & Microsoft Excel.


My additional non-work involvements have given me the softer skills to refine my communication skills, to be a written and verbal instructor of technological functions towards non-technical people.

Overview

4
4
years of professional experience

Work History

Sales Operations Analyst

NTN Bearing Corporation Of America
01.2023 - Current
  • Completed over 85 badges & 41,500 points on Salesforce Trailhead, specializing in Customer Relations Management, App Logic, and Reporting.
  • Regularly supporting the organization as a Salesforce Administrator, managing the organization's users/licenses, building dashboards, and daily operational requests.
  • Implementing or updating over 13 quick-reference guides for differing departments to utilize specific salesforce functions.
  • Conducting review over datasets of sales history, products, and rebates with sizes of 12k to 163k, including data cleaning, data transformation, and data integration techniques with Excel's Power Query.
  • Designing presentations with completed data analysis to communicate trends from datasets.
  • Constructing 'Proof of Concept' features for additional Salesforce licenses, demonstrated to senior leadership for contractual decision-making.
  • Training new and existing users within the organization to Salesforce Connect and specific new features for them to utilize.
  • Collaborating weekly with an external Managed Service Providing team, to implement changes based on their organizational review and bring cases for them to investigate.
  • Aiding senior leadership in new software pricing negotiating and decision-making based on year by year.

Credit & Collections Analyst

NTN Bearing Corporation Of America
10.2022 - 12.2022
  • Produced deliverables and communicated with ~40-50 clients per week to obtain payments for past-due invoices.
  • Formulated various reporting and account statements for clients with Excel and integrated ERP Software from Oracle.
  • Investigated and documented ~15 customer payment disputes on a weekly basis.
  • Promptly supported a team of 5 individuals with separate focus areas to improve organizational efficiency in the collections of over 900 customers.
  • Strongly contributed to the day-to-day collection operations of the Industrial Aftermarket, with a clientele list of over 165.

Retail Sales Representative – AT&T Campaign

ASAP Business Resolutions, Inc.
07.2022 - 08.2022
  • Traveled to various retail locations in the Chicagoland area to succinctly present AT&T’s Wireless deals to prospective clients.
  • Quickly learned extensive product/carrier knowledge & operating company software for consumer services.
  • Pitched between 50-80 individuals face-to-face per day, adapting to increasingly unique situations with various closing techniques.
  • Achieved 6 sales and ~$700 worth in commission from personal customers within the first 10 days.
  • Provided quality customer care for my clients to support discounts, device transfer, and installation details.

National Vice President of Internal Affairs

Beta Chi Theta National Fraternity, Inc.
08.2021 - 05.2022
  • Virtually supervised 5 regional directors to provide support to 13 active fraternity chapters.
  • Implemented procedural guidelines for national leadership transitions & chapter leadership guidelines.
  • Re-engaged the national fraternity and filled over 12 volunteer positions with qualified members.
  • Consistently provided updates via newsletters, videos, and posts on social media platforms/alumni groups for transparency of national activity.
  • Coordinated the 2022 National Conference in Chicago with the national team, alumni, and co-hosting sorority.

Data Analytics Intern

Defense Finance & Accounting Service (DFAS)
05.2020 - 08.2020
  • Analyzed organizational assessment data and conducted interviews to make business improvement recommendations for the Debts & Claims department.
  • Produced daily reports on Excel for collections analytics under the data analytics team.
  • Oversaw over 20 hours of customer calls to evaluate needed improvements to organization website and processes.
  • Formulated briefings over data analytics and business improvement to senior directors.
  • Headed a cross-functional group of interns to conduct an in-person survey and present recommendations to senior directors on improving first-line supervisor training.

Education

Bachelor of Science - Finance

Purdue University
West Lafayette, IN
12.2022

Skills

  • Metrics Tracking
  • Reporting Abilities
  • Solution Implementation
  • Data Analysis
  • Project Management
  • ROI Estimation Planning
  • HTML
  • Java
  • SQL
  • Data Visualization
  • Microsoft Excel
  • Microsoft Access
  • Microsoft Publisher
  • WalkMe
  • Salesforce Inspector
  • Salesforce CRM Analytics
  • Salesforce Maps
  • Oracle JDE
  • Oracle Applications Cloud
  • Canva Visual Suite

Timeline

Sales Operations Analyst

NTN Bearing Corporation Of America
01.2023 - Current

Credit & Collections Analyst

NTN Bearing Corporation Of America
10.2022 - 12.2022

Retail Sales Representative – AT&T Campaign

ASAP Business Resolutions, Inc.
07.2022 - 08.2022

National Vice President of Internal Affairs

Beta Chi Theta National Fraternity, Inc.
08.2021 - 05.2022

Data Analytics Intern

Defense Finance & Accounting Service (DFAS)
05.2020 - 08.2020

Bachelor of Science - Finance

Purdue University

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Matthew T. M. Thomas