Jannet Konzelman
Las Vegas,NV
Summary
Results-oriented and highly analytical Sales Operation Analyst with six years of experience driving revenue growth and managing projects. Applied strong problem-solving skills while collaborating with cross-functional teams. Demonstrated ability to manage diverse teams and foster a productive work environment.
Expertise in inside sales management, new business development and tracking and sales analytics. Reliable team player possessing first-rate organizational, time management and communication skills. Offering excellent communication skills and proven to collaborate cross-functionally with Sales, IT experts project managers and subject matter experts.
Advanced in Salesforce, SAP, Tableau, PandaDoc, and Hubspot. Looking to tackle new challenges with a company in a sales-oriented role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Operations Analyst
International Game Technology
Las Vegas
10.2018 - 03.2024
- Managed sales funnel, and opportunities with accuracy of stages, dates, dollar amounts, attachments, and adding appropriate information for specific Regions & Product Verticals
- Cultivated strong relationships between Sales, Global Order Management, Production, Compliance, Accounting, Compensation, Rev Rec., Legal, and Field Services
- Collaborated with cross-functional colleagues and actively participated in weekly team meetings with senior management
- Spearheaded tactical projects by successfully delivering all projects on time and under budget
- Monitored, planned, and implemented projects that supported order processing activities to increase forecast accuracy
- Led day-to-day end-user support for CRM on Salesforce automation, lead management, and training
- Achieved customer satisfaction with Sales and Accounting to resolve customer billing investigations, reconciliations, and disputes
- Served on a global-wide team dedicated to improving employee engagement, resulting in a 28% increase in overall satisfaction scores.
- Analyzed market trends, customer preferences, and competitor data to develop effective sales strategies.
- Created reports to provide insights into the effectiveness of current sales operations.
Strategic Account Manager
House Advantage
Las Vegas
09.2017 - 10.2018
- Fostered clear channels of communication with clients to facilitate key stakeholder decision-making as a subject matter expert (Hotel, Casino Operations)
- Successfully generated $500K+ over three quarters, expanding sales funnel to secure increased revenue opportunities
- Innovated engaging content to educate clients and stakeholders; consolidated marketing data to implement ongoing improvements
- Yielded 12%+ supplementary product sales growth by driving brand management strategies
- Rolled out GTM strategies to increase web traffic by 37%+
- Improved initial forecast by 14%+ through implementation of strategic sales and marketing plans.
- Identified new business opportunities to increase revenue.
- Developed and implemented strategic account plans for key clients.
Lead Concierge
Palms Place Hotel
Las Vegas
08.2010 - 02.2015
- Developed custom training and education materials which established a more seamless onboarding process, reducing learning curves, and increasing customer loyalty for all new Front Office new hires
- End-to-end management of 100+ work orders per month including coordination of all resources: accounting, engineering, payment processing, condominium owners, and vendors
- Daily reporting, folio, check-ins, staffing, scheduling, and incident/problem resolution
- Consistently exceeded revenue targets for room and suite sales upgrades
- Proficient in LMS, RoomKeyPMS, Hotsos, and Paychex.
- Managed daily operations of the concierge desk, including scheduling and staffing.
- Provided customer service to guests and responded to inquiries in a timely manner.
Education
Master of Science - Cybersecurity Management & Policy
University of Maryland University College
Bachelor of Arts - Criminal Justice & Law Enforcement Administration
University of Nevada Las Vegas
Skills
- CRM Management
- Microsoft Office
- Data Visualization
- Project Management
- Market Analysis
- Metrics Tracking
- Salesforce Administration
- Deal structuring
- Sales contract management
- Data Entry
- Google Analytics
- Territory Management
Military Training
- US Army Reserves, 74D
Certification
- PMP Certification - Present
Timeline
Sales Operations Analyst
International Game Technology
10.2018 - 03.2024
Strategic Account Manager
House Advantage
09.2017 - 10.2018
Lead Concierge
Palms Place Hotel
08.2010 - 02.2015
Master of Science - Cybersecurity Management & Policy
University of Maryland University College
Bachelor of Arts - Criminal Justice & Law Enforcement Administration
University of Nevada Las Vegas
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