Anindita Mukherjee
Service Operations Specialist/Data Analyst
FL
Summary
- Seasoned technologist with 11 years of progressive experience in the areas of data analytics, application and platform maintenance and support of mission critical systems
- Passionate towards data driven insights through collection, reporting and analysis
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
7
7
Certifications
Work History
Service Operations Specialist, AVP
Deutsche Bank
5 2022 - Current
- I am part of liquidity applications support team, providing level2 support to Deutsche bank's liquidity applications
- This team supports the respective functional teams and provides expertise and assistance to ensure service operations provide effective services through monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts, and preparing reports and meetings
- Support the collection and analysis of production metrics on process data for KPIs to find out improvements
- Support the resolution of incidents and problems within the team, assist with the resolution of complex incidents, ensure that the right problem-solving techniques and processes are applied
- Develop the business cases required to support each automation project, reduce the number of incidents, and toil in production to increase of automation routines
- Analyze financial data and server logs to research and find out issues and create cases to have it resolved, by self or the appropriate team
- Participate in regular meetings with stakeholders, prepare and document meetings, track progress, and provide regular and reliable reporting of relevant data to meet management requirements
- Identify opportunities for service reliability engineering and help reengineer the processes
- Conduct tests to confirm the changes have been implemented correctly
- Identify and escalate risks related to processes and methodologies, to the correct team, and work with them to resolve it
- Conduct analysis to make sure that the business goals are appropriately supported by application technology and data
- Identify and work on areas of improvement as needed
Tech Ops Engineer
Solera - Autopoint
05.2017 - 05.2022
- I was part of technical operations team that ensures high availability and performance of the Autopoint suite of software that delivers one platform for data driven marketing solutions, motorist engagement tools, loyalty strategies, electronic shop processes, Point-of sale vehicle registrations and Electronic vehicle titling
- Develop, test, and implement regular and ad hoc reports that enable data driven business decisions
- Research and resolve issues using extraction, filtering and aggregation of data through logical queries
- Provide data driven analytical insight to drive strategy and evaluate effectiveness of revenue programs and operations
- Identify trends by performing analysis on data or on demand campaigns
- Develop custom audits to conduct analysis using data to anticipate the future outcome of a suggested campaign
- Develop SQL stored procedures, functions and triggers to deliver reports to client and for monitoring purpose
- Automate data extraction, cleaning and reporting for regular tasks
- Follow through and process client requests for reporting and analysis
- Provide support through the regular ETL processes on huge datasets of millions of transactional data
- Extract, transform and Load large data sets from diverse locations to create adhoc lists and provide data analysis as per client requests to help in on demand campaigns
- Work with other teams and client decision makers, to create strategy and reports as needed
- Extract, prepare, explore and validate the data and determine potential data quality issues
- Develop advanced SQL queries for reporting and support troubleshooting
- Conduct end to end data processing and analysis for all on demand campaigns using SQL and Excel
- Conduct Analytical support in large data warehouse
- Document data related concerns and issues and resolve them through root cause analysis
- Identify potential data issues and work with concerned teams to resolve them
- Focus on resolution of complex data related problems and transactions
- Maintain team's knowledge base for known errors and operating manuals
- Communicating complex data information to all levels of audiences
Middleware Support Engineer
Cognizant Technology Solutions
04.2010 - 03.2011
- I was part of a 24X5 managed services team responsible for providing deployment, configuration and release management and L1 production support functions for a major healthcare provider in US
- Executing planned and ad-hoc deployments/releases on middleware infrastructure
- Executing user administration requests (adding/removing/role maintenance of users)
- Creating customized environments e.g
- Data source and connection pools in Production
- Providing day-to-day solutions on WebLogic over Linux OS
- Create T-SQL stored procedures to run jobs based on the requirement
- Troubleshooting data related issues for applications
- Run queries to create reports to work with management on strategizing better performance
- Create excel reports and power point presentations to determine the effectiveness of our work
- Work closely with management to determine and analyze strategies for revenue growth, through the applications
- Experience in Disaster Recovery Planning and execution
- Proficient in SQL Server Replication, Backup/Recovery
- Handling Out Of Memory and High CPU issues in production
Service Desk Specialist
Cognizant Technology Solutions
12.2009 - 03.2010
- I was part of a service desk providing service support functions to internal employees of a US based NGO
- Assisting clients with Microsoft exchange server issues
- Troubleshooting Microsoft Office issues
- Providing day-to-day solutions on Windows Active Directory
- Providing 24X7 support for service desk for PACT IT desk
- Troubleshooting user login issues in windows
- Using SYSAID ticketing tool for incident management and problem management
Web Support Engineer
Cognizant Technology Solutions
08.2007 - 11.2009
- I was part of a 24X5 managed services team responsible for supporting an enterprise hosting platform for enterprise Java applications for a leading European investment bank
- The hosting was available with container support for WebLogic Server, Tomcat and JBoss EAP Server
- Incident, Service Request, Problem and Change support for the platform ensuring optimal service level to the businesses using the applications
- Provide support and troubleshoot errors for platforms on Single-sign-on, LDAP, WebLogic and Apache/Tomcat
- Monitor Jobs on a real time environment and fix the job failures
- Participate in Annual Disaster Recovery tests for the platform ensuring the recovery time objective is met and exceeded
- Support onboarding and productize critical banking applications
- Support Technology Roadmap Compliance delivery for the platform and all hosted applications including ensuring the underlying operating system was patched at defined maintenance windows
- Led the documentation of product knowledge through right channels for enhanced client knowhow and knowledge centric support model
- Support reporting initiative and provide requested analysis to management
- Support and build the real time monitoring of the platform using IBM Tivoli and ITRS Geneos
Education
Master of Science - Business Analytics
University Of North Florida
01.2024 - 08.2025
Post Graduate Diploma - undefined
ICFAI University
Bachelor's Degree - Science
Bangalore University
Skills
Microsoft SQL Server
Certification
Professional Certificate in Data Science, Harvardx, 2020
Coreskills
Microsoft SQL Server, Oracle SQL server, SQL SSRS, SSIS, NoSQL, T-SQL, Python, R, RedHat Enterprise Linux, Windows, UNIX, Excel, Tableau, Power BI, JMP, ServiceNow, Salesforce, JIRA, SysAID, BMC Remedy, Geneos, Control-M, Splunk, Openshift, Grafana, R-studio
Timeline
Master of Science - Business Analytics
University Of North Florida
01.2024 - 08.2025
Tech Ops Engineer
Solera - Autopoint
05.2017 - 05.2022
Middleware Support Engineer
Cognizant Technology Solutions
04.2010 - 03.2011
Service Desk Specialist
Cognizant Technology Solutions
12.2009 - 03.2010
Web Support Engineer
Cognizant Technology Solutions
08.2007 - 11.2009
Post Graduate Diploma - undefined
ICFAI University
Bachelor's Degree - Science
Bangalore University
Service Operations Specialist, AVP
Deutsche Bank
5 2022 - Current