Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aniqua Cheairs

Memphis,TN

Summary

A solid five years of experience evaluating and handling different client requests, ensuring precise and timely service in a short amount of time. Previously worked as a customer service professional at Connexion Point, where meticulous attention to process optimization and client data management produced increased customer resolution and retention. As Yazaki's Production Team Leader, increasing team output and effectiveness. Excellent problem-solving, leadership, and customer service abilities; eager to put these to use in a challenging new role. In the games workshop's shipping and receiving division, I was a material handler. utilizing a forklift, keeping track of inventory, handling customer returns, etc. a track record of successfully interacting with clients to build rapport and encourage return business. Dedicated to identifying and providing the ideal items in the right condition at the right moment for the clients.

Overview

5
5
years of professional experience

Work History

Instacart shopper

Instacart
09.2021 - Current
  • Efficiently process and review customer orders, including groceries, medicine, and essential items
  • Exceed customer expectations consistently, as reflected by high feedback ratings and repeat customers
  • Build loyal clientele by going the extra mile in deliveries
  • Deliver quick and accurate service under tight deadlines

Material Handler

Games Workshop
Memphis, Tennessee
10.2022 - 09.2024
  • Received and distributed incoming materials to designated areas.
  • Inspected materials for any damages or defects upon receipt.
  • Maintained accurate inventory records of all received items.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Utilized forklift to move inventory items.
  • Tracked shipment information using computerized systems such as SAP or Oracle software applications.

Customer Service Representative

Connexion Point
08.2019 - 09.2021
  • Led collaborative training sessions for new employees
  • Performed routine updates and audits of customer accounts
  • Proactively resolved billing and account discrepancies
  • Improved customer retention by swiftly handling concerns
  • Boosted call resolution rates by streamlining process flows for client inquiries
  • Maintained 100% accuracy in customer data management, ensuring up-to-date records

Education

Some College (No Degree) - Nursing

Southwest Tennessee Community College
Memphis, TN

Some College (No Degree) - Nursing

Washtenaw Community College
Ann Arbor, MI

Skills

  • Project Management
  • Time Management
  • Verbal and Written Communication
  • Collaboration
  • Problem-Solving
  • Customer Service
  • Detail-oriented
  • Leadership
  • Attention to Detail
  • Customer Relations
  • Lift up to [50] pounds

Timeline

Material Handler

Games Workshop
10.2022 - 09.2024

Instacart shopper

Instacart
09.2021 - Current

Customer Service Representative

Connexion Point
08.2019 - 09.2021

Some College (No Degree) - Nursing

Southwest Tennessee Community College

Some College (No Degree) - Nursing

Washtenaw Community College
Aniqua Cheairs