Anique Toliver
Grand Rapids,MI
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Support Services Technician
Corewell heath
Grand Rapids, MI
01.2023 - 08.2024
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Answered patient call signals and signal lights to determine patients' needs.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Responded to bell or light signal calls to assist patients with needs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with patient admissions, discharges and transfers.
Customer Service Representative
Walmart.com
Grandville, Michigan
02.2023 - 12.2023
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Godwin Heights High School
Wyoming, MI05-2023
Skills
- Problem resolution
- Customer support
- Communication
- Remote assistance
- Patient relationship building
- Multitasking
- Calm under stress
- Team collaboration
- Professionalism
- Patient care quality
- Upselling
- Listening skills
- Cash handling accuracy
- Hospitality and accommodation
- Retail store operations
Timeline
Customer Service Representative
Walmart.com
02.2023 - 12.2023
Support Services Technician
Corewell heath
01.2023 - 08.2024
High School Diploma -
Godwin Heights High School