VICTORIA PENA
grand rapids,mi
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Support services Technician
Corewell Health
01.2025 - Current
- Provided technical support to healthcare staff and patients at Corewell Health.
- Assisted in troubleshooting hardware and software issues for medical devices.
- Coordinated maintenance and repair schedules for equipment to ensure functionality.
Sales associate
Nike
01.2024 - 01.2025
- Organized storeroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Processed transactions using point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted department staff with sales-processing tasks to meet daily sales goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
Key Holder
Charlotte Russe
01.2023 - 01.2024
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Ensured store was opened and closed in a timely manner according to company policies.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Education
High School Diploma - undefined
Grandville Highschool
Skills
- Customer engagement
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Training and development
- Guest relations
- Concierge support
- Prep work
- Supply restocking
- Customer service
- Point of sale
- Inventory management
- Cash handling
- Product knowledge
- Store operations
- Time management
- Shipment processing
- Exceptional customer service
- Stocking and receiving
- Goal oriented
- Teamwork and collaboration
- Cash register operation
- Organization skills
- Data entry
Timeline
Support services Technician
Corewell Health
01.2025 - Current
Sales associate
Nike
01.2024 - 01.2025
Key Holder
Charlotte Russe
01.2023 - 01.2024
High School Diploma - undefined
Grandville Highschool