Anirban Sarkar
Pune,India
Summary
Detail-oriented and results-driven privacy professional with an overall 3-plus years of experience in the customer-facing, payment, and banking domains. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate specialist,legal services
Mastercard
Pune, India
02.2024 - Current
- Spearheaded efficient management of Data Subject Access Requests (DSAR) processes, ensuring compliance with privacy regulations and timely response to requests.
Demonstrated proficiency in handling shared mailboxes, streamlining communication channels and enhancing team collaboration. - Leveraged data analytics techniques to analyze high volume of (60-plus weekly)DSAR trends and optimize response strategies, resulting in improved efficiency and accuracy. Played a pivotal role in developing and implementing privacy policies and procedures, contributing to the overall data protection strategy of the organization.
- Collaborated cross-functionally to assess privacy risks associated with Six different shared mailboxes and implement mitigation measures, ensuring data security and confidentiality.
- Maintained meticulous documentation of DSAR processes and outcomes, ensuring transparency and accountability in data handling practices. Actively monitored emerging privacy trends and regulatory updates, proactively adapting processes and policies to maintain compliance and mitigate risks.
Associate Specialist Implementation
Mastercard
Pune, India
08.2022 - 02.2024
- I served as the lead point of contact for managing over 250 emails daily within my role. My responsibilities included fostering and nurturing relationships with Technical Account Managers (TAMs), the Product Development Team, and Account Managers. This collaborative effort ensured that customers received top-tier support throughout project implementations, guaranteeing the highest level of satisfaction.
- I effectively executed over 30 projects for esteemed US clients such as Fiserv, FIS, Shazam, Citi Bank and others. Additionally, I spearheaded the creation of more than 500 projects, exceeding the key performance indicators set forth for the fiscal years 2022 & 2023. Whenever deviations from the original plan arose, I promptly addressed them and made necessary adjustments to ensure alignment with our objectives and targets.
- I also introduced a system of color categorization, email validation, and a streamlined project creation process across various verticals to mitigate the risk of escalated issues. This initiative aimed to enhance efficiency and minimize the occurrence of high-level escalations. Additionally, I took charge of developing and overseeing the tactical plan for implementing management programs, ensuring that all facets of the plan were effectively managed and executed.
- I adeptly engaged and interacted with processors and issuers to collaboratively define project scopes, develop plans, and deliberate on potential impacts. This proactive approach allowed us to thoroughly assess and address any potential challenges or ramifications related to the project, ensuring a comprehensive understanding and alignment among all stakeholders involved.
Customer Service Associate
Wipro Technologies
Kolkata, India
03.2021 - 07.2021
- I worked as a Senior Associate on an international healthcare project, where I achieved excellent PCD scores as a trainee and successfully completed the on-the-job training certification with the highest marks. Additionally, I consistently met other KPIs in accordance with business requirements.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Representative
Concentrix
Kolkata, India
02.2020 - 03.2021
- I have worked as a Customer Service Associate across multiple projects, specializing in various lines of business, including voice, non-voice, and webchat profiles. Additionally, I have experience as an Internal Development Trainer, where I have trained new hires, provided project overviews, and demonstrated business procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Technology - B.Tech - Electrical Engineering
07.2020
12th - Science
07.2016
10th - General Studies
06.2014
Skills
- Citrix Podio Management
- Flexible Schedule
- Salesforce
- Shared Mailbox
- Problem-Solving
- Time Management
- Multi-tasking strength
- Verbal/written communication
- Excellent people skills
Certification
- Vocational Training - Telecommunication System
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Associate specialist,legal services - Mastercard
02.2024 - Current
Associate Specialist Implementation - Mastercard
08.2022 - 02.2024
Customer Service Associate - Wipro Technologies
03.2021 - 07.2021
Customer Service Representative - Concentrix
02.2020 - 03.2021
Calcutta Institute Of Engineering And Management - Bachelor of Technology - B.Tech, Electrical Engineering
B. T. Road Government Sponsored H. S. School - 12th, Science
B. T. Road Government Sponsored H. S. School - 10th, General Studies