Anisa Abdalnour
Lilburn,GA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Hardworking, ethical, and detail-oriented. Strengths in customer service, time management, data entry, and general administrative work.
Overview
30
30
years of professional experience
Work History
Fuel Clerk
Kroger
Lawrenceville, GA
07.2022 - Current
Teaching Assistant
The Tifley Nursery at Islam Shaksiyah Foundation, ISF
Slough, United Kingdom
04.2013 - 07.2013
- Provided volunteer support for school in order to obtain Teaching In Schools Certificate through the WEA Adult Learning program
- Coordinated interactive activities to meet children's physical, emotional, intellectual, and social needs
- Encouraged self-esteem, independence, and respect with positive role-modeling
- Created and assigned interactive lesson plans for basic early learning skills
- Delivered individual and small group instruction to meet individual needs of each child
- Supervised children during activities to maintain safety and wellbeing
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials
- Adapted teaching methods and instructional materials to meet students' varying needs and interests
- Taught children to take care of personal needs, manage outerwear and wash hands.
Administrative Assistant Volunteer
The Dawah Project/Islam Channel
London, United Kingdom
10.2012 - 12.2012
- Provided administrative support: data entry input, fundraising and collecting donations by phone, filing, stuffing envelopes for mailings, and copying
- Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records
- Distributed invoices, updated accounts, and entered new information into customer relationship management system
- Completed accurate and timely updates to databases and spreadsheets
- Managed incoming and outgoing mail, packages, and faxes
- Organized and updated file systems, keeping records easily retrievable.
Customer Service Volunteer
Cancer Research UK
Slough, United Kingdom
01.2011 - 09.2011
- Answered customer questions regarding products and services, company policies, and pricing
- Operated POS systems using hand-held scanners
- Counted cash drawers before and after shifts and prepared cash bags
- Merchandised products and maintained display organization on sales floor and at front lanes
- Resolved customer complaints with balanced solutions
- Addressed returns and exchanges and assisted customers with refunds or product replacements
- Communicated positively with customers to build trust and encourage questions
- Returned unwanted items to appropriate departments for restocking
- Prevented losses by watching for suspicious behavior
- Maintained accurate register totals by carefully counting and securing cash
- Monitored fitting rooms and completed general cleaning tasks throughout store
Administrator
Al-Furqaan Foundation
Lombard, United States
03.2008 - 09.2008
- Supervised daily activities and operations including the schedules of department managers and staff
- Planned and implemented office systems, layouts, and equipment procurement
- Designed office policies by establishing written standards and procedures and all relative human resource work
- Revamped staffing, procurement, and budgeting processes to better scale with changing demands
- Created reports and correspondence and established contracts, curriculum, and paperwork for Foundation's
- Islamic school
- Improved information management with enhanced data entry and tracking processes
- Managed administrative operations
- Enhanced collaborative efforts with improved handling of communications and related files
- Wrote and enforced company policies across different operational areas
- Supported efficient business operations by preparing and processing documentation
- Developed successful project goals and strategies in collaboration with team members
- Protected organization in event of emergencies with well-planned crisis management strategies
- Applied active directory knowledge to assist users, create accounts, and manage access control
- Evaluated and trained new employees
- Scheduled meetings and catering as needed
- Distributed free Qur'an as requested by email.
Teaching Assistant
Universal School
Bridgeview, USA
05.2007 - 08.2007
- Tracked student attendance, graded tests and reviewed daily assignments to manage day-to-day classroom activities.
- Assisted instructor with in-class activities, grading assignments, facilitating class discussion and tutoring
- Helped struggling students with problem areas to build confidence
- Conducted one-on-one and group tutoring to assist students with difficult lessons
- Substituted during teacher absences to continue lessons and manage classroom
- Engaged students in discussions to facilitate lesson topics
- Liaised with teacher to prepare daily and weekly lesson materials
- Promoted teaching efficiency by keeping supplies and classroom spaces well-organized
- Boosted student learning with targeted lessons and activities
- Distributed textbooks, workbooks, and pencils to students
- Supported teachers by completing assigned tasks
- Conducted demonstrations to teach sports and handicrafts
- Created physically safe environment free of hazards
- Organized field trips, lunch times, and breaks.
Personal Assistant
The Dinar Group
Chicago, United States
04.2006 - 12.2006
- Answered calls and questions regarding investment of Iraqi Dinar post 2003 Invasion
- Took dictation and drafted correspondence
- Prepared presentations using Powerpoint and ad hoc projects
- Managed office equipment and office systems
- Managed email, mail, and text message communications
- Maintained accurate schedule with regular updates to add business, family, and personal plans
- Answered and directed phone calls to appropriate parties
- Supported special projects, researching issues, compiling information, and drafting succinct summaries.
Administrative Support Associate
Zakat Foundation of America
, USA
06.2006 - 08.2006
- Organized and updated file systems, keeping records easily retrievable
- Managed incoming and outgoing mail, packages, and faxes
- Promoted productivity by handling schedules and correspondence
- Located needed information for different topics by conducting physical or digital searches
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
- Answered incoming calls and took messages
- Verified mailing addresses of clients and prospective donors and updated database
- Created portfolios for orphans
- Data entry and typing tasks
- Responsible for research work for local schools
- Assembled supply packages for local students,
- Assisted with convention by coordinating with manager and designing advertising poster.
Computer Operator
NCO Financial Systems
Greenwood Village, USA
05.1999 - 11.2002
- Verified phone numbers and address of individual and corporate companies for purpose of debt collection
- Entered data and made appropriate changes as needed,
- Managed system database and prepared monthly status report
- Prepared hourly and daily sales spreadsheets and quotas
- Monitored daily system jobs and maintained operations by monitoring error and stoppage messages, observing peripheral equipment, and making adjustments
- Resolved user problems by answering questions and requests
- Monitored and maintained fax machine and software
- Kept main computer equipment and peripheral devices clean and properly maintained
- Guided users with basic support issues to resolve logging in, printing, and scanning problems
- Helped users remotely by telephone, email and chat
- Maintained efficient use with continuous oversight, monitoring and scheduling of equipment
- Documented shift data to keep track of computer operating time, malfunctions, and corrective actions
- Entered commands into computer terminal to operate peripheral equipment
- Responded to incoming telephone calls, email, and voice mail inquiries,
- Maintained supply inventory by checking stock to determine inventory level
- Contributed to team effort by accomplishing related results as needed.
Fuel Clerk
Kroger
Lawrenceville, GA
07.2022 - Current
- Operated cash register to record transactions accurately and efficiently.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Facilitated sales of services and goods.
- Maintained inventory of all saleable items.
- Built trustful relationships with customers to encourage return visits.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Blockbuster Video
Denver, United States
11.1999 - 03.2002
- Accessed customer files and updated personal information/database management
- Rang up video rentals and purchases
- Answered questions about movies, merchandise, and promotions, and ensured overall customer satisfaction
- Handled customer inquiries, billing questions, payments, and service requests
- Checked in and restocked videos, games, and snack
- Answering incoming calls and coordinating with local stores for video and game stock
- Documented, researched, and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Discussed promotions and special offers to customers to increase sales
- Answered numerous inbound calls each day to handle various concerns
- Compiled customer feedback to recommend improvements to management
- Anticipated needs and resolved problems to keep customers happy
- Enhanced customer satisfaction with fast, knowledgeable service
- Identified causes of product malfunctions and credited affected customers
- Updated records with all interactions and customers transactions
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Administrative Assistant
Colorado Department of Education
Denver, USA
02.1996 - 02.1997
- Performed various administrative functions including typing, filing, answering phones, preparing reports and maintaining records
- Maintained scheduling and event calendars and assisted with the coordination of parties and events for staff
- Ordered and maintained inventory of supplies and assisted in the care and maintenance of equipment
- Provided data entry, processed invoices for payment, and maintained inventory of supplies
- Prepared meeting documentation
- Anticipated and prepared materials needed for conferences and meetings
- Secured reservations at restaurants, clubs, and other venues for client meetings
- Stored office supplies and maintained optimal inventory
- Managed incoming and outgoing mail, packages, and faxes
- Coordinated logistics for successful conferences, meetings, and special events
- Promoted productivity by handling schedules and correspondence.
Education
Certificate - Administration and Computer Technology
Barnes Business College
Denver, Colorado06.1990
Some College (No Degree) - Political Science and Religious Studies
University of Colorado At Denver
Denver, ColoradoSome College (No Degree) - Medical Terminology
Community College of Denver
Denver, ColoradoNo Degree - Teaching In Schools
WEA Slough
Slough, UK 04.2013 - 06.2013
Skills
- Multitasking and Prioritization
- Verifying Data Accuracy
- Alphanumeric Entry
- Data Processing
- Attention to Detail
- Time Management
- Typing Manuscripts
- Error Verification
- Data Input
- Database Management
- Data Management
- Report Generation
- Records Management
- Administrative Support
Timeline
Fuel Clerk
Kroger
07.2022 - Current
Fuel Clerk
Kroger
07.2022 - Current
No Degree - Teaching In Schools
WEA Slough
04.2013 - 06.2013
Teaching Assistant
The Tifley Nursery at Islam Shaksiyah Foundation, ISF
04.2013 - 07.2013
Administrative Assistant Volunteer
The Dawah Project/Islam Channel
10.2012 - 12.2012
Customer Service Volunteer
Cancer Research UK
01.2011 - 09.2011
Administrator
Al-Furqaan Foundation
03.2008 - 09.2008
Teaching Assistant
Universal School
05.2007 - 08.2007
Administrative Support Associate
Zakat Foundation of America
06.2006 - 08.2006
Personal Assistant
The Dinar Group
04.2006 - 12.2006
Customer Service Representative
Blockbuster Video
11.1999 - 03.2002
Computer Operator
NCO Financial Systems
05.1999 - 11.2002
Administrative Assistant
Colorado Department of Education
02.1996 - 02.1997
Certificate - Administration and Computer Technology
Barnes Business College
Some College (No Degree) - Political Science and Religious Studies
University of Colorado At Denver
Some College (No Degree) - Medical Terminology
Community College of Denver