A'NISE TORRES
Emeryville,CA
Summary
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and scaling businesses. Focused on bringing consistent results through a tenacious and hardworking approach to managing business operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
12
12
years of professional experience
Work History
LEASING MANAGER/BMR SPECIALIST
Quarterra
05.2023 - Current
- Oversees BMR program.
- Performs underwriting to determine eligibility for program.
- Works directly with the City of Emeryville to keep records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Manages daily and weekly marketing and leasing plans.
- Train's leasing professionals on regulatory requirements, company policies, and office procedures.
- Establishes strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Establishes key relationships with potential leasers and renters.
- Monitor's performance of individual leasing agents and coaches on successful strategies.
QA OPERATIONS MANAGER
Blueground
06.2022 - 04.2023
- Collaborated with City Operations to evaluate independent vendor performance and provide support for the teams.
- Prepared and presented presentations to operations management and city general manager on quality metrics by communicating business detractors or production deficiencies, and came up with solutions to improve department.
- Worked in coordination with the US head of QA Manager to produce a variety of reports on city performance and compliance.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Completed deviation forms and records findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
- Participated in weekly meetings for city update.
- Partnered with management to create, develop and implement quality initiatives, resulting in quality development.
- Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
SENIOR PROPERTY MANAGER
Arcadian Property Group
04.2019 - 06.2022
- Rent Collection.
- Accounts Payable.
- Managed on-site team including maintenance and leasing operations.
- Conducted regular property inspections and took appropriate actions to ensure that the physical aspects of the property, grounds, buildings and amenities met established standard.
- Operated the property within budget.
- Maintained delinquency.
- Prepared lease contracts.
- Regulated buyouts for long time residents to increase revenue.
- Investigated and resolved any tenant complaints.
- Maintained building systems by working with maintenance services and supervised repairs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
QUALITY ASSURANCE ANALYST
Zeus Living
10.2017 - 04.2019
- Conducted inspections amongst properties throughout Bay Area for startup to make sure properties are up to standards.
- Reviewed, commented and followed-up on Quality Inspection reports.
- Audited multiple job functions and provided suggestions and feedback.
- Supported change by assisting in devising and implementing improved processes.
- Liaison with property owners and quality department.
- Advocate for and developed strong relationships with residents that promoted retention and brand loyalty.
- Point person for resident's most complex and escalated issues by communicating with the resident through the CRM and collaborating closely with vendors, Tier 1 agents, internal Zeus teams, and partner property managers.
- Document all resident interactions thoroughly in our CRM and proprietary property management software.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Fixed identified issues to increase productivity and boost workflows.
ASSISTANT PORTFOLIO MANAGER
Trinity Management Services
02.2016 - 10.2017
- Managed seven properties in the portfolio, ensures clear staff communications to optimize staff performance
- Participated actively with advertising and leasing initiatives to maximize occupancy
- Rent Collection
- Prepared lease contracts
- Routinely inspected properties to ensure safety, proper maintenance, and timely repairs
- Assisted Portfolio manager to manage a portfolio of single-family residential homes in accordance with company objectives and metrics
- Assisted Portfolio manager in maintaining occupancy levels, ensuring positive resident relations, and complying with all reporting requirements
- Worked with vendors/contractors.
LEASING PROFESSIONAL
Greystar
09.2014 - 02.2016
- Completed all leasing paperwork, compiled, and processed applications for approval
- Explained lease and all appropriate addenda to new resident
- Walked apartments and reported all necessary improvements
- Assisted with resident relations, coordinated resident events, keys in all fees, deposits and new lease information
- Showed apartments to prospective leases, accepted and completed notice to vacate forms and accepted all rental payments
- Showed available units to prospective residents, processed applications, and preparing initial lease agreements
- Directed, scheduled, and supervised the daily activities of housekeeping personnel ensuring all units were ready for occupancy
- Managed all aspects of office management and collection functions to include occupancy control.
CUSTOMER SALES AND SERVICE REPRESENTATIVE
Wells Fargo
11.2011 - 09.2014
- Administered banking and customer service support to both new and existing customers by aiding in bank programs.
- Sales, credit and loan analysis, check cashing, deposit processing, adjustments, customer disputes, wire transfers, and account closures.
- Established positive customer relationships and resolved all services professionally.
- Communicate client satisfaction trends and product usage to marketing, sales, and product development groups.
- Assist in training new customer sales representatives on the recently implemented work order system.
- Consistently met or exceeded call monitoring expectations through accurate reporting and processing.
Education
Las Positas College
Livermore, CA06.2014
Skills
- Self-Motivated
- Staff Coordination
- Resourceful
- Sense of Urgency for Achieving Goals
- Sale and Rental Recordkeeping
- Self-Starter
- Performance Assessment
- Operations Management
- Decision Making
- Ability to Adapt
- Critical Thinker
- Adaptability and Flexibility
Accomplishments
Licensed Real Estate Agent - 01/2020-01/2024| DRE #02106845
Timeline
LEASING MANAGER/BMR SPECIALIST
Quarterra
05.2023 - Current
QA OPERATIONS MANAGER
Blueground
06.2022 - 04.2023
SENIOR PROPERTY MANAGER
Arcadian Property Group
04.2019 - 06.2022
QUALITY ASSURANCE ANALYST
Zeus Living
10.2017 - 04.2019
ASSISTANT PORTFOLIO MANAGER
Trinity Management Services
02.2016 - 10.2017
LEASING PROFESSIONAL
Greystar
09.2014 - 02.2016
CUSTOMER SALES AND SERVICE REPRESENTATIVE
Wells Fargo
11.2011 - 09.2014
Las Positas College
Similar Profiles
Ruth WilliamsRuth Williams
Compensation Analyst at QuarterraCompensation Analyst at Quarterra
Rachel AronowitzRachel Aronowitz
Associate Learning and Development Manager at QuarterraAssociate Learning and Development Manager at Quarterra
ALEXIS VILTRES VERDECIAALEXIS VILTRES VERDECIA
Maintenance Supervisor at QuarterraMaintenance Supervisor at Quarterra