Anish Chhajed
Toronto,Canada
Summary
Customer-focused and results-driven professional with 4+ years of experience in retail operations, client servicing, contact center support, influencer marketing, and travel technology sales. Skilled at managing high-volume interactions, executing brand campaigns, and providing quick issue resolution. Experienced in coordinating influencer partnerships, driving booking growth via Amadeus GDS, and supporting branch and remote banking operations. Passionate about empowering individuals and communities through financial services.
Overview
6
6
years of professional experience
Work History
Customer Service
Starbucks Coffee Company
North York, Canada
06.2023 - Current
- Fast-paced retail environment requiring consistent brand delivery.
- Provide excellent customer service while managing inventory and upselling.
- Processed transactions accurately and resolved guest concerns promptly, improving customer satisfaction.
- Handled 250+ customer interactions daily, processed transactions, resolved issues, and promoted specials.
- Managed inventory and product replenishment, minimizing waste and boosting operational efficiency.
- Upsold promotional items and customized beverages, increasing average sale value.
Client Servicing / Influencer Marketing Executive
Agentic Pvt Ltd (AgentC)
Mumbai, India
04.2022 - 12.2022
- Company Overview: AgentC managed influencer campaigns for major brands like Avatar India.
- Ensure smooth coordination of deliverables and maintain high engagement across 100+ influencers.
- Managed campaign briefs, timelines, and approvals while closely monitoring KPIs using social analytics platforms.
- Successfully executed 10+ influencer campaigns with over 20% above-average engagement, contributing to client retention and repeat business.
- AgentC managed influencer campaigns for major brands like Avatar India.
Account Executive
4am Worldwide Pvt Ltd
Mumbai, India
08.2021 - 03.2022
- Company Overview: Agency needed to streamline client communications and creative output.
- Support multi-sector campaign execution and maintain scope alignment.
- Facilitated communication between strategy and creative teams, developed decks, and managed timelines.
- Enabled the successful delivery of 15+ client projects on schedule, with strong internal collaboration.
- Agency needed to streamline client communications and creative output.
Business Development Executive – Amadeus GDS
Resbird Technologies Pvt Ltd
Mumbai, India
10.2019 - 08.2020
- Company Overview: Travel agents were underutilizing the Amadeus GDS platform, leading to missed revenue opportunities.
- Increase platform adoption and reduce booking errors.
- Delivered technical training and provided ongoing client support tailored to user needs.
- Increased platform usage by 25% and improved booking accuracy, helping drive sustained revenue growth.
- Travel agents were underutilizing the Amadeus GDS platform, leading to missed revenue opportunities.
Education
Post-Graduate Certificate - Global Business Management
Loyalist College
Toronto, ON08.2024
Bachelor of Commerce -
University of Mumbai
Mumbai, India04.2017
Skills
- Customer Service
- Contact Center Support
- Influencer Marketing
- Campaign Coordination
- Amadeus GDS
- Reservations
- Sales
- Client Relationship Management
- Digital Marketing
- Upselling Techniques
- Microsoft Office
- Google Workspace
- Social Analytics Platforms
Project Highlights
- Digital Marketing Strategy – Brand Launch, Crafted paid and organic social media campaigns incorporating influencer outreach to drive brand awareness and engagement.
- Market Research – Hospitality Expansion, Conducted competitor and regulatory analysis for Southeast Asia hotel market entry.
Timeline
Customer Service
Starbucks Coffee Company
06.2023 - Current
Client Servicing / Influencer Marketing Executive
Agentic Pvt Ltd (AgentC)
04.2022 - 12.2022
Account Executive
4am Worldwide Pvt Ltd
08.2021 - 03.2022
Business Development Executive – Amadeus GDS
Resbird Technologies Pvt Ltd
10.2019 - 08.2020
Post-Graduate Certificate - Global Business Management
Loyalist College
Bachelor of Commerce -
University of Mumbai
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