Anish Kurup
Furlong,PA
Summary
*Creating the Vision, Defining the Process, Building the Future*
Experienced IT and Business Professional with a track record of delivering measurable results in Process Improvement, System Development, Project Management, and Product Ownership. Over 15 years of expertise in driving efficiency gains and aligning enterprise goals across Telecommunications and government sectors. A customer-focused leader known for solving complex problems and bridging the gap between business needs and technology solutions.
Overview
17
17
years of professional experience
Work History
Senior Manager, Customer Experience
Comcast Corporation
Philadelphia, PA
06.2019 - Current
- Spearheads Comcast's Net Promoter Score (NPS) Elevations Program, resulting in a 20+ point improvement in NPS score and a $600 million Net Present Value margin benefit
- Owns and trains 75,000+ employees and business partners on the NPS Elevations Tool (Jira)
- Collaborates with senior leadership and end users to implement enhancements, including improved categorization and reporting capabilities
- Co-led the Candidate Experience workstream within Project Ensemble for the Talent Acquisition team.
Manager, Customer Experience
Comcast Corporation
Philadelphia, PA
08.2017 - 06.2019
Consultant
Comcast Corporation
Philadelphia, PA
03.2016 - 08.2017
Senior Technical Business Analyst
Freedom Mortgage
Moorestown, NJ
08.2015 - 01.2016
- Served as a liaison between IT teams, standardized and automated IT service management processes
- Enhanced BMC Footprints, streamlining client request productivity.
Systems Analyst
Salient Federal Solutions, Inc.
Mclean, VA
10.2008 - 08.2015
- Led critical working groups, controlling reporting aspects, system activity, and client payment functionality for the Defense Logistics Agency (DLA) Subsistence Total Order and Receipt Electronic System (STORES), used by 2500+ military personnel worldwide
- Collaborated cross-functionally to design enhancements for at least 4 major software releases per year, assisted in testing and provided production support.
Business Analyst/Systems Administrator
MYI Consulting
Chester, PA
09.2006 - 02.2008
- Managed construction projects through the Primavera Contract Manager, ensuring budget and timeline alignment for ~$500M Pennsylvania Convention Center Expansion Project
Education
Bachelor of Science in Commerce and Engineering (Concentration: Management Information Systems) -
Drexel University
Skills
- Integrated System Development and Management Framework: Planning, designing, developing, and managing a business system from its initial requirements to its release and change management processes
- Product Lifecycle Management: Activities related to the development, support, and documentation of a software product, including client support, ownership responsibilities, and user guide creation and maintenance
- Process Improvement and Project Management: Demonstrated a consistent track record of implementing process improvements that yield substantial benefits while effectively managing projects from initiation to completion
- Customer Feedback and Experience: Utilizes Net Promoter Score (NPS) for gathering customer feedback and using it to inform the design and improvement of the customer and employee experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Manager, Customer Experience
Comcast Corporation
06.2019 - Current
Manager, Customer Experience
Comcast Corporation
08.2017 - 06.2019
Consultant
Comcast Corporation
03.2016 - 08.2017
Senior Technical Business Analyst
Freedom Mortgage
08.2015 - 01.2016
Systems Analyst
Salient Federal Solutions, Inc.
10.2008 - 08.2015
Business Analyst/Systems Administrator
MYI Consulting
09.2006 - 02.2008
Bachelor of Science in Commerce and Engineering (Concentration: Management Information Systems) -
Drexel University
Certifications, Tools, Clearances, Awards
Six-Sigma Lean Black Belt Professional
Adobe Acrobat, BMC Footprints, Confluence, Jira, Medallia, Microsoft Suite, Primavera Contract Manager, SharePoint, Tableau, WordPress
IT1 Certificate of Public Trust, Active, U.S. Citizen
CX Spirit Award, 2022
Certifications, Tools, Clearances, Awards
Six-Sigma Lean Black Belt Professional
Adobe Acrobat, BMC Footprints, Confluence, Jira, Medallia, Microsoft Suite, Primavera Contract Manager, SharePoint, Tableau, WordPress
IT1 Certificate of Public Trust, Active, U.S. Citizen
CX Spirit Award, 2022