Anisha Albright
Killeen,TX
Summary
Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
2026
2026
years of professional experience
2020
2020
years of post-secondary education
Work History
Phlebotomist
Scott & White
Temple, TX
03.2025 - 01.2026
- Collected blood samples using proper techniques and safety protocols.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Collected specimen samples and transported to laboratory for processing.
- Interacted with patients to gather and record data prior to blood draws.
Phlebotomist Contractor
GIa Care (Darnell Hospital)
Killeen, TX
11.2024 - 01.2025
- Collected blood samples from patients using proper techniques and safety protocols.
- Prepared laboratory specimens for analysis following established procedures.
- Verified patient information prior to specimen collection.
- Performed venipuncture and other blood collection procedures according to established standards.
- Documented patient information into electronic medical records system.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Phlebotomist PRN
QS Nurses
Austin, TX
05.2024 - 11.2024
- Collected blood samples from patients using proper phlebotomy techniques.
- Verified patient identification and sample labels to ensure accuracy.
- Documented patient information and sample details accurately in systems.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
Mobile Phlebotomist
Impact Health
Austin, TX
02.2021 - 03.2022
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Provided education to patients regarding the collection process and answered any questions they may have had.
- Transported blood samples to designated laboratory or other medical facility for testing purposes.
Mobile Phlebotomist
Healthcare Solutions Inc
Killeen, TX
03.2020 - 03.2021
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Provided education to patients regarding the collection process and answered any questions they may have had.
- Assisted with the training of new Mobile Phlebotomists by providing guidance and instruction on proper techniques.
- Verified patient identity prior to collecting sample using two forms of identification as required.
- Communicated effectively with coworkers, supervisors and management personnel on a regular basis.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Recruiter
TTEC
Killeen, TX
04.2018 - 03.2020
- Lead generation, recruit and attract top candidates, interview and assess, evaluate references, select the best candidate, and hire and onboard candidates.
- Sourced and screened potential candidates for open positions.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Maintained Applicant Tracking System records of all applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
Customer Service Representative/Team Lead
Solix
07.2015 - 03.2018
- Kept records of all conversations from the call center database in a comprehensible way
- Monitored the quality of work the team provided to medical facilities, insurance providers, and members
- Researched complex issues for customers and supporting their needs
- Managed call and email escalations
- Provided performance feedback to staff.
Customer Service Representative
Teleperformance
08.2011 - 07.2015
- Managed large amounts of inbound and outbound calls in a timely manner
- Identify customer needs, clarify information, research each issue, and provide solutions and/or alternatives
- Keep records of all conversations in the call database in a comprehensible way
- Defused volatile customer situations calmly and courteously.
Phlebotomist Contractor
Gia Care
Killeen, Tx
Education
Phlebotomy -
Life Healthcare of Academy
BACHELOR’S IN HEALTHCARE ADMINISTRATION -
University of Phoenix
Skills
- Quality customer service
- Self-motivated
- Active listening
- Communicating
- Strong work ethic
- Blood collection
- Venipuncture
- HIPAA
Awards
Selected 3 times into the Blue Diamond Club at Teleperformance for outstanding job performance, commitment to hard work, and 100% world class customer service.
Timeline
Phlebotomist
Scott & White
03.2025 - 01.2026
Phlebotomist Contractor
GIa Care (Darnell Hospital)
11.2024 - 01.2025
Phlebotomist PRN
QS Nurses
05.2024 - 11.2024
Mobile Phlebotomist
Impact Health
02.2021 - 03.2022
Mobile Phlebotomist
Healthcare Solutions Inc
03.2020 - 03.2021
Recruiter
TTEC
04.2018 - 03.2020
Customer Service Representative/Team Lead
Solix
07.2015 - 03.2018
Customer Service Representative
Teleperformance
08.2011 - 07.2015
Phlebotomist Contractor
Gia Care
Phlebotomy -
Life Healthcare of Academy
BACHELOR’S IN HEALTHCARE ADMINISTRATION -
University of Phoenix