Anisha Baker
Albany,NY
Summary
Dedicated Guest Support Specialist with over 10 years of experience in client assessment and resource coordination. Proven ability to resolve issues and enhance service delivery through effective communication and team collaboration.
Overview
20
20
years of professional experience
Work History
Guest Support Specialist Lead
Interfaith Partnership for The Homeless
Albany, New York
07.2016 - 07.2026
- Delivered customer service support to individuals facing homelessness and housing instability.
- Facilitated clients' access to community resources and support services, improving their overall well-being.
- Coordinated communication among clients, staff, and external agencies to streamline service delivery.
- Maintained accurate records of client interactions and service referrals in agency systems.
- Conducted assessments to determine client needs and appropriate service pathways available.
- Collaborated with team members to develop strategies for improving service quality and efficiency.
- Resolved client issues promptly, fostering a supportive and empathetic environment.
- Provided technical support to customers over the phone and through email.
Teacher's Assistant
Infinite Care
Albany, NY, NY
07.2006 - 07.2016
- Supported teachers in lesson preparation and classroom management activities.
- Assisted students with learning tasks and provided individualized support.
- Organized classroom materials and maintained a clean learning environment.
- Monitored student progress and reported observations to teachers regularly.
- Collaborated with educators to develop engaging teaching strategies.
- Facilitated small group activities to enhance peer interaction and learning.
- Implemented behavior management techniques to promote positive classroom conduct.
- Communicated effectively with parents regarding student needs and progress updates.
Education
High School Diploma -
Albany High School
Albany, NY04-2001
Skills
- Client assessment
- Resource coordination
- Technical support
- Incident resolution
- Documentation management
- Policy implementation
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Active listening
Timeline
Guest Support Specialist Lead
Interfaith Partnership for The Homeless
07.2016 - 07.2026
Teacher's Assistant
Infinite Care
07.2006 - 07.2016
High School Diploma -
Albany High School